Cesar Funes
La Mirada,CA
Summary
Knowledgeable, Hardworking and dedicated customer service professional with experience in (sales, car maintenance service and fast-food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with customers . Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed and process optimization.I am Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses. I am a beneficiary for all companies and work-forces.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Advisor
Pep Boys
10.2023 - Current
- Established strong relationships with customers, maintaining open lines of communication for ongoing support.
- Developed strategies to improve overall team productivity while maintaining high levels of customer satisfaction.
- Promoted a positive work environment, fostering teamwork and collaboration among staff members.
- Reduced wait times by optimizing staffing schedules during peak hours of operation.
- Enhanced customer satisfaction by efficiently addressing and resolving complaints and concerns.
Cashier/Line Cook
Nick the Greek
01.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Increased sales of promotional items by informing customers about current offers.
Lead Sales Associate
Cosentino Enterprises
03.2021 - 12.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Sales Representative
Envizion
01.2020 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
High School Diploma -
La Mirada Highschool
1352005-2023
Skills
- Highly motivated
- Work ethic and integrity
- Customer assistance
- Professional attitude
- Team leadership
- Time management skills
- Reliable and trustworthy
- Active listener
- Cash handling
- Reliability and punctuality
- Customer service
- Attention to detail
- Sales training
- Professionalism and courtesy
- Complex Problem-solving
- Willingness to lead
- Complaint resolution
- Persistent and resilient
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Customer Service Advisor
Pep Boys
10.2023 - Current
Cashier/Line Cook
Nick the Greek
01.2022 - 10.2023
Lead Sales Associate
Cosentino Enterprises
03.2021 - 12.2021
Sales Representative
Envizion
01.2020 - 11.2020
High School Diploma -
La Mirada Highschool
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