Summary
To obtain a position where I can provide exceptional service, ensuring customer satisfaction and continue to grow as a professional. Multifaceted [Job Title] with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Advisor
Sears Holding Corporation, Automotive
Saint Paul, MN
07.2018 - 12.2018
- Key holder, opened and closed auto center, assisted the auto center manager in coaching and developing a high performance team, communicated accurately with service technicians to ensure timely delivery of specified services, monitored and optimized the customer experience on the sales floor, ensured customers were kept updated on the progress of service on their auto.
Counter Manager
Macy’s Inc
Maplewood, MN
11.2016 - 01.2017
- High volume retail sales, sales promotions, visual merchandising, opening and closing register.
guest service/security staff
Professional Staffing Event Organization
Saint Paul, MN
11.2014 - 09.2016
- High volume security services at entry checkpoint
- Greeting and assisting guest with identifying accommodations at entertainment events and professional sporting events
- Supervise assigned areas for safety and cleanliness to assigned areas to ensure a satisfying guest experience.
weekend Receptionist
Coventry Senior Living
Maplewood, MN
08.2015 - 10.2015
- Answer inbound calls, update spreadsheets for daily activities, meals, and maintain a clean/organized waiting area and front desk.
Intake Representative
Assurant Health
Plymouth, MN
03.2015 - 07.2015
- Receiving high volume of inbound calls in the pre-authorization department
- Building pre-cert files for medical services and equipment as required to be reviewed and approved by a nurse or a physician prior to services being provided.
Membership Manager/Specialist
Girl Scouts of Minnesota and Wisconsin River Valleys, Valley, University of Minnesota
Saint Paul, MN
06.2002 - 09.2014
- High volume customer service to volunteers in assigned geographical areas via phone, email, conference calls and Webinars
- Broker/ Consultant providing technical assistance and conflict management
- Project Management
- Supportive liaison to administrative volunteers in assigned communities to retain members and fulfill membership goals
- Community Outreach
- Recruit, train and appoint volunteers to serve in administrative positions in assigned geographical areas
- Marketed and maintained Girl Scout presence in assigned communities
- Manage Community Service Learning Partnership with the, Twin Cities
- Project manager for Recruitment and Registration
- Established and maintained strong professional network of community of organizations Cultural Consultant of Girl Scout programs.
Education
Certificate - Office Management
No Degree - Effective Leadership
- Completed professional development in leadership
Certificate - Nursing Assistant
10.2013
Nursing Assistant Training
Certificate - Trained To Facilitate Training
2012
Trained in how to effectively develop and train volunteers, for their roles
Skills
- Understanding Customer Needs
- Positive and Friendly
- Attention to Detail
- Needs Assessment
Timeline
Lead Customer Service Advisor - Sears Holding Corporation, Automotive
07.2018 - 12.2018
Counter Manager - Macy’s Inc
11.2016 - 01.2017
weekend Receptionist - Coventry Senior Living
08.2015 - 10.2015
Intake Representative - Assurant Health
03.2015 - 07.2015
guest service/security staff - Professional Staffing Event Organization
11.2014 - 09.2016
Membership Manager/Specialist - Girl Scouts of Minnesota and Wisconsin River Valleys, Valley, University of Minnesota
06.2002 - 09.2014
American Business Institute - Certificate, Office Management
Catherine University - No Degree, Effective Leadership
Foundations For Health Career Academy - Certificate, Nursing Assistant
Girl Scouts of Minnesota And Wisconsin RV - Certificate, Trained To Facilitate Training
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