Klifford Sandoval
Winchester,VA
Summary
Seasoned Lead Customer Service Advisor known for highly productive and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and leadership, ensuring positive outcomes in customer interactions and team dynamics.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Lead Customer Service Advisor
5 Star Auto Spa
Winchester, VA
07.2025 - Current
- Assisted customers with service inquiries and product recommendations to enhance their experience.
- Processed customer transactions and handled payment procedures efficiently.
- Led sales initiatives to drive product knowledge and customer engagement.
- Resolved customer complaints by delivering tailored solutions to improve satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Resolved escalated customer complaints in a timely manner.
Ice Cream Server
Moo thru
Winchester, VA
05.2025 - 07.2025
- Served ice cream and toppings to customers with friendly demeanor.
- Assisted customers in selecting flavors and combinations based on preferences.
- Operated cash register, processing transactions accurately and efficiently.
- Collaborated with team members to ensure smooth service during busy hours.
- Maintained cleanliness and organization of serving area throughout shifts.
- Followed health and safety guidelines while preparing and serving products.
Education
John Handley High School
Winchester, VA07-2026
Skills
- Customer service
- Problem resolution
- Customer support
- Effective communication
- Team collaboration
- Transaction management
- Membership renewals
- Upselling techniques
- Multitasking and organization
- Fast learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Drivers license
Affiliations
- I love reading
- Talking to people
- Building relationships
References
References available upon request.
Timeline
Lead Customer Service Advisor
5 Star Auto Spa
07.2025 - Current
Ice Cream Server
Moo thru
05.2025 - 07.2025
John Handley High School