Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cesar Gonzalez

Cuscatancingo,MA

Summary

Dynamic Accounts Receivable - Data Analyst with Ria Financial, skilled in data visualization and analysis. Enhanced decision-making through advanced Excel and Power BI dashboards, while fostering collaboration across teams. Proven ability to streamline processes and improve efficiency, demonstrating strong analytical thinking and effective communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Accounts Receivable - Data Analyst

Ria Financial
05.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Designed visually appealing reports and dashboards using Power BI for informed decision-making.
  • Streamlined report generation for business users by developing interactive dashboards using Power BI & SQL.
  • Streamlined business processes by automating repetitive tasks using Microsoft Power Apps & Power Automate.

Workforce Management Analyst

Epay, a Euronet Worldwide
03.2023 - 04.2024
  • Coordinated closely with department heads to align workforce needs with business objectives.
  • Reduced labor costs through effective forecasting and strategic planning.
  • Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
  • Created custom reports to track team performance, enabling informed decision-making and targeted interventions.
  • Presented regular progress reports to senior management detailing account performance against pre-established KPIs.

Customer Service Supervisor

Epay, a Euronet Worldwide
05.2021 - 02.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Created, prepared, and delivered reports to various departments.

Accounts Receivable Supervisor

Ria Financial
01.2019 - 02.2021
  • Oversaw receivables from 1,000+ stores; ensured healthy cash flow.
  • Led the AR team to ensure compliance with policies and procedures.
  • Generated KPI reports to support upper management's decision-making.
  • Coordinated cross-functional projects that improved overall efficiency within the finance department.
  • Oversaw credit approval process for new customers, minimizing the risk of bad debt write-offs.
  • Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
  • Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.

Accounts Receivable Clerk

Ria Financial
08.2015 - 12.2018
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Used accounting software to reconcile accounts, track deposits, and generate reports.
  • Made outbound calls to agents to discuss and resolve account needs.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.

Customer Service Representative

Teleperformance
10.2014 - 06.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Complejo Educativo Concha Viuda De Escalon
San Salvador, El Salvador

Scholarship - Additional Studies (English, Math, Computers, Etc)

Programa Oportunidades-Fundacion Gloria De Kriete
San Salvador, El Salvador

Associate Degree in Information Systems - Information Technology

Universidad Pedagógica De El Salvador
San Salvador, El Salvador
12-2025

Skills

  • Data visualization and presentations

  • Data analysis

  • SQL

  • Report preparation

  • Reporting tools

  • Microsoft Access

  • Microsoft Visio

  • MS Excel

  • Analytical thinking

  • Power Apps (canvas apps)

  • Power Automate)

Certification

  • Microsoft Word & Excel Certification
  • Taller Internacional de Análisis de y Visualización de datos con Power BI.
  • Taller Internacional de Administración de datos e Inteligencia de Negocios con Power BI.
  • Curso de Preparación de Bases de Datos (SQL)
  • TOEIC (Test of English for International Communication)

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Accounts Receivable - Data Analyst

Ria Financial
05.2024 - Current

Workforce Management Analyst

Epay, a Euronet Worldwide
03.2023 - 04.2024

Customer Service Supervisor

Epay, a Euronet Worldwide
05.2021 - 02.2023

Accounts Receivable Supervisor

Ria Financial
01.2019 - 02.2021

Accounts Receivable Clerk

Ria Financial
08.2015 - 12.2018

Customer Service Representative

Teleperformance
10.2014 - 06.2015

High School Diploma -

Complejo Educativo Concha Viuda De Escalon

Scholarship - Additional Studies (English, Math, Computers, Etc)

Programa Oportunidades-Fundacion Gloria De Kriete

Associate Degree in Information Systems - Information Technology

Universidad Pedagógica De El Salvador

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