Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Cesar Gudiel

Woodbridge,VA

Summary

Highly motivated student and employee known for high productivity and efficient task completion. Strong work ethic and exceptional interpersonal skills. Work effectively unsupervised and quickly mastering new skills. Specialize in system configuration, hardware troubleshooting, and software installation. Excel in time management, problem-solving, and adaptability to rapidly changing technology environments, ensuring smooth operation and minimal downtime in critical settings.

Overview

2
2
years of professional experience

Work History

Configuration Technician

CompuCom
Chantilly, VA
04.2024 - Current
  • Performed system backups, verified data integrity, and restored systems when necessary.
  • Configured Dell, HP, MAC, and Desktops
  • Configured hardware devices, network equipment, and software settings to optimize network performance.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • ServiceNow ticketing system

IT Desktop Support Technician

Kaiser Permanente
Fairfax, VA
01.2023 - 07.2023
  • Troubleshoot computer systems to identify and resolve operating system and application problems.
  • Assisted with the installation of new computers, peripherals and other IT-related equipment.
  • Provided technical support to users regarding hardware, software and network related issues.
  • Resolved service requests by individually troubleshooting and addressing user issues through the ServiceNow ticketing system.
  • Imaging desktops and laptops (20-40 per day).
  • Managing the assets throughout the company.

Education

High School Diploma -

C.D. Hylton High School
Woodbridge, VA
06-2021

Some College (No Degree) - Information Technology

Northern Virginia Community College
Annandale, VA

Skills

  • Hardware Installation
  • Fluency in Spanish and English
  • Cross-Functional Communication
  • Configuration Management
  • Software Deployment
  • Remote Support
  • Team collaboration
  • Adaptability
  • Time management
  • Organization

References

References available upon request.

Timeline

Configuration Technician

CompuCom
04.2024 - Current

IT Desktop Support Technician

Kaiser Permanente
01.2023 - 07.2023

High School Diploma -

C.D. Hylton High School

Some College (No Degree) - Information Technology

Northern Virginia Community College
Cesar Gudiel