Andrew Traylor
Troy
Summary
Configuration specialist with solid background in system setup and maintenance. Skilled in hardware and software installation, troubleshooting, and network configuration. Strong focus on team collaboration and achieving optimal results. Known for flexibility and reliability in adapting to changing needs, ensuring operational efficiency and minimal downtime.
Overview
9
9
years of professional experience
Work History
Configuration Technician - Tipp
Trimble
04.2022 - 02.2026
- Installed, tested, and troubleshooted software and operating systems to ensure they met client specifications
- Evaluated computer networks and analyzed security measures to maintain proper functionality
- Performed pre-configuration of equipment prior to shipment, provisioned IT devices following documented instructions, and validated equipment functionality before delivery
- Handled basic kitting, unboxing, re-boxing, cleaning, testing, and inspecting IT devices, escalating technical issues to supervisors when necessary
- Configured hardware and software systems according to customer requirements, managed change requests, audited data accuracy, and maintained system integrity
- Created and installed custom system images, performed system upgrades and patches, and ensured compliance with engineering specifications
Teller/Customer Service Representative
Wright.Patt Credit Union
01.2020 - 04.2021
- Process routine banking transactions such as deposits, withdrawals, and payments
- Verify customer identities and ensure accuracy of transactions
- Balance cash drawers and reconcile discrepancies
- Refer customers to banking products and specialists for more complex needs
- Maintain confidentiality of financial data and follow fraud prevention procedures
- Provide excellent customer service and resolve basic account issues or concerns
Marketing Associate
Senergy Marketing Group
08.2019 - 12.2019
- Conducted market research to identify consumer trends, competitor activities, and market conditions
- Gathered and analyzed consumer behavior data to inform marketing strategies
- Created reports on marketing and sales metrics to track campaign performance
- Managed day-to-day administrative tasks to support marketing department operations
- Assisted in developing and executing multi-channel marketing campaigns across digital platforms
- Created content for social media accounts and engaged with customers online
Network Administrator
Fun Services
12.2016 - 01.2018
- Implemented and maintained network security measures including firewalls, intrusion detection systems, and access controls
- Administered user accounts, permissions, and access rights
- Provided support for help desk tickets and contributed to disaster recovery planning
- Communicated effectively with IT teams, system administrators, end-users, vendors, and management
- Trained new users and prepared reports on network performance
- Oversaw the installation and maintenance of network-connected devices and security systems
Education
Network + -
Comptia
11-2025
A + - undefined
Comptia
11-2025
Computer Network Engineering
Miami Valley CTC
06-2018
Skills
- Computer literacy, Customer service, Communication skills, Microsoft word, Microsoft excel
- Operating system support
- Remote support
- Verbal communication
- Training and mentoring
- IT infrastructure
- Hardware installation
- System configuration
- Server maintenance
- Virtualization technologies
- Customer support
- Problem-solving
Timeline
Configuration Technician - Tipp
Trimble
04.2022 - 02.2026
Teller/Customer Service Representative
Wright.Patt Credit Union
01.2020 - 04.2021
Marketing Associate
Senergy Marketing Group
08.2019 - 12.2019
Network Administrator
Fun Services
12.2016 - 01.2018
A + - undefined
Comptia
Computer Network Engineering
Miami Valley CTC
Network + -
Comptia