Cesar Haponuk
Miami,FL
Summary
Accomplished Quality Assurance Manager with expertise in developing quality assurance processes, root cause analysis, and policy development. Proven track record of enhancing project deliverables through effective testing tools and adherence to quality standards.
Overview
16
16
years of professional experience
Work History
Quality Assurance Manager
Razorfish
Miami, Florida
07.2009 - 05.2025
- Developed and implemented quality assurance processes for digital marketing projects.
- Collaborated with cross-functional teams to define quality standards and metrics.
- Trained and mentored staff on quality assurance best practices and techniques.
- Led root cause analysis for identified issues in project deliverables.
- Reviewed project documentation to verify adherence to quality guidelines and requirements.
- Utilized testing tools to identify defects in software applications before launch.
- Developed and implemented quality assurance policies and procedures.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Performed root cause analysis on non-conforming materials or products to determine appropriate corrective actions.
- Created reports detailing results from inspections, tests, and investigations that were used by senior management for decision-making purposes.
- Troubleshot product issues and fixed problems.
- Reviewed current standards and policies.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
Education
Associate of Science - Marketing Management
Miami Dade College
Miami, FL01-2009
Skills
- Quality assurance processes
- Testing tools
- Root cause analysis
- Policy development
- Project documentation
- Quality standards
- Problem solving
- Attention to detail
- Defect tracking
- Work Planning and Prioritization
- Documentation review
References
References available upon request.
Timeline
Quality Assurance Manager
Razorfish
07.2009 - 05.2025
Associate of Science - Marketing Management
Miami Dade College
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