DANIELA KLEVER
Cincinnati
Summary
Results-oriented Sales and Operations Leader driving profitability and business growth. Expertise includes team cultivation, financial performance optimization, and strategic sales initiative execution. Committed to leveraging skills in sales growth and leadership within a progressive organization.
Overview
14
14
years of professional experience
Work History
Quality Assurance Manager
Power Home Remodeling
Cincinnati, OH
01.2020 - Current
- Championed operational excellence, ensuring project delivery met stringent standards and partnering with installers to enhance accountability and precision.
- Leveraged post-consultation data analytics to identify and eliminate friction points, significantly enhancing the customer onboarding journey and overall satisfaction.
- Conducted in-home consultations and needs assessments for homeowners, presenting customized energy-efficient solutions that addressed specific needs.
- Leveraged 6 years of strategic sales expertise to drive a cumulative career volume of $8 million in revenue with a 55% or higher sales close rate.
Assistant General Manager
Cooper's Hawk Winery & Restaurants
Ashburn, VA
01.2016 - 01.2020
- Analyzed and evaluated monthly and quarterly financial statements to identify opportunities for profitability enhancement.
- Oversaw daily operations, ensuring alignment with company standards and best practices.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Senior Manager
BJs Restaurant and Brewhouse
Laurel, MD
01.2013 - 01.2016
- Recruit, train, and mentor a high-performing team for a high-volume location averaging $150k in weekly sales.
- Championed talent acquisition and staff development for a high-volume location averaging $125k in weekly sales.
- Spearheaded staff recognition initiatives, significantly boosting team morale, retention, and overall productivity.
- Oversaw human resources functions, driving effective performance appraisals, talent development, and disciplinary actions.
- Mentored team members on operational best practices and service standards, enhancing overall team efficiency.
- Cultivate a high-energy, positive hospitality culture, consistently exceeding guest expectations for food and service quality.
- Chosen for the corporate launch team to travel and facilitate new restaurant openings, verifying operational readiness.
- Partnered with external vendors to negotiate competitive pricing, ensuring premium product quality.
- Managed payroll processing and streamlined HR onboarding and offboarding documentation.
Education
Associate of Arts - Advertising & Public Relations
Towson University
Towson01-2011
Skills
- Quality assurance processes
- Business operations
- Budgeting
- Customer retention
- Customer engagement
- Team Leadership & Mentorship
- Employee relations
Websites
Languages
Spanish
English
Timeline
Quality Assurance Manager
Power Home Remodeling
01.2020 - Current
Assistant General Manager
Cooper's Hawk Winery & Restaurants
01.2016 - 01.2020
Senior Manager
BJs Restaurant and Brewhouse
01.2013 - 01.2016
Associate of Arts - Advertising & Public Relations
Towson University