Cesar Leyva
Granada Hills,CA
Summary
Dynamic Dispatcher with proven expertise at Life Alert, adept at managing high-volume emergency calls while ensuring clear, compassionate communication. Skilled in accurate data entry and documentation, I excel in high-stress environments, prioritizing incidents to achieve timely responses and maintain safety and compliance. Committed to delivering exceptional customer service under pressure.
Overview
14
14
years of professional experience
Work History
Dispatcher
Life Alert
Encino, CA
12.2011 - 10.2025
- Answer and manage high-volume emergency and non-emergency calls, prioritizing incidents and dispatching appropriate medical, fire, and law enforcement services.
- Calm distressed callers and obtain critical medical, fire, or police information while remaining on the line until help arrives.
- Assess emergency situations quickly and accurately to determine the appropriate level of response.
- Follow strict emergency protocols and standard operating procedures to ensure safety, compliance, and quality outcomes.
- Coordinate communication between callers, first responders, and third-party agencies.
- Document all calls, actions, and outcomes thoroughly using logs, reports, and electronic records.
- Perform detailed data entry, including customer accounts, contact information, and medical histories.
- Maintain professionalism, accuracy, and emotional control in high-pressure, time-sensitive situations.
Education
High School Diploma - General
San Fernando High School
San Fernando, CASkills
- High-Volume Call Handling
- Accurate Data Entry & Documentation
- Customer Service & Caller Support
- Clear, Compassionate Communication
- Multitasking in High-Stress Environments
Timeline
Dispatcher
Life Alert
12.2011 - 10.2025
High School Diploma - General
San Fernando High School