Deja Collins
Phoenix,AZ
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
2027
2027
years of professional experience
Work History
Dispatcher
Lazer Spot
Goodyear, AZ
10.2024 - Current
- Coordinated daily dispatch operations to ensure timely deliveries and efficient route planning.
- Monitored fleet performance using GPS tracking systems to optimize vehicle utilization.
- Managed communication between drivers and clients to resolve issues promptly and efficiently.
- Assisted in training new dispatchers on software systems and operational protocols.
Medical Records Specialist
Ciox Healthcare
Phoenix, AZ
2021 - 2024
- Reviewed and verified patient records for accuracy and compliance with healthcare regulations.
- Managed electronic health record systems to ensure timely access to patient information.
- Collaborated with healthcare teams to streamline medical record retrieval processes.
- Conducted audits of medical records to identify discrepancies and ensure data integrity.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Followed up with patients about medical and healthcare processes.
Front Desk Receptionist
Serenity Behavior Hospital
Phoenix, AZ
2019 - 2021
- Managed patient check-in and appointment scheduling to enhance office efficiency.
- Assisted with insurance verification processes to ensure accurate billing procedures.
- Maintained organized medical records and confidential patient information for compliance with regulations.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05-2018
Skills
- Patient Intake & Check-In/Check-Out
- Insurance Verification & Authorization
- Medical Records Management
- EPIC EMR System
- HIPAA Compliance
- ICD-10 Knowledge
- Appointment Scheduling
- Data Entry & Documentation
- Multi-Line Phone Systems
- Customer Service & Conflict Resolution
- Care Coordination
- High-Volume Call Handling
Timeline
Dispatcher
Lazer Spot
10.2024 - Current
Medical Records Specialist
Ciox Healthcare
2021 - 2024
Front Desk Receptionist
Serenity Behavior Hospital
2019 - 2021
High School Diploma -
Maryvale High School