MOLLY BROWN
Post Falls,ID
Summary
Compassionate Medical Assistant with over 8 years of experience in healthcare, specializing in neurology, dermatology, orthopedics, and aesthetics. Committed to delivering exceptional patient care and enhancing patient experiences while effectively supporting healthcare providers. Dependable, detail-oriented, and adaptable in fast-paced environments.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
MEDICAL ASSISTANT / ADMINISTRATIVE ASSISTANT
Hemisphere Health
08.2024 - 05.2026
- Assisted providers with specialized procedures and treatments, medication administration, phlebotomy, allergy testing, and nitrous oxide monitoring.
- Managed patient documentation, medical records, and prescription communications while ensuring accuracy, confidentiality, and compliance with HIPAA requirements.
- Coordinated appointments and facilitated communication among providers, patients, caregivers, and families to enhance continuity of care.
- Communicated professionally with patients and families by phone and email and helped manage questions and care-related needs.
- Balanced clinical support, patient communication, and scheduling within a fast-paced specialty practice, ensuring seamless operation.
- Supported patient care and daily clinical operations in a specialized neurological healthcare practice serving adolescents, adults, elderly patients, and individuals with significant disabilities.
MEDICAL ASSISTANT / AESTHETICS INJECTOR ASSISTANT
North Life Aesthetics & Wellness
Coeur d'Alene, Idaho
11.2023 - 08.2024
- Coordinated patient-facing clinical operations in wellness and aesthetics practice specializing in weight-management services, enhancing patient experience.
- Administered physician-directed medications, delivering patient education and nutritional guidance for individualized weight-management plans to improve patient adherence.
- Prepared patients for treatments and provided follow-up support, ensuring accurate documentation throughout patient experiences for continuity of care.
- Performed treatments using InMode technologies, including Morpheus8 RF microneedling, IPL, and laser hair removal, following applicable training and practice protocols.
- Used the Styku 3D body-measurement system to document and visually track patient progress and treatment outcomes.
- Conducted consultations and communicated treatment information clearly and professionally.
MEDICAL ASSISTANT
North Idaho Dermatology
Coeur d'Alene, ID
03.2021 - 11.2021
- Facilitated clinical and administrative operations in a high-volume dermatology practice to enhance patient care.
- Helped maintain accurate, confidential patient records and supported efficient clinical workflow.
- Maintained accurate, confidential patient records to ensure compliance and streamline clinical workflow.
- Delivered professional, compassionate patient service to improve patient satisfaction in a specialty-care environment.
ADMINISTRATIVE ASSISTANT / PARTS ASSISTANT
Timberline Helicopters
Sandpoint, ID
07.2019 - 01.2021
- Managed high-volume administrative operations requiring accuracy, organization, communication, and confidentiality.
- Maintained electronic and paper records, schedules, inventory, purchasing, shipping/receiving, and documentation to ensure efficient operations.
- Coordinated logistics and communicated with employees, customers, vendors, and internal teams.
- Trained new employees on administrative processes, reinforcing accountability systems for improved workflow.
- Balanced multiple priorities in fast-paced environment, ensuring accurate records and consistent follow-through on tasks.
MEDICAL ASSISTANT / SCHEDULING
Southern Oregon Orthopedics
Medford, OR
07.2018 - 07.2019
- Coordinated patient scheduling for emergency department follow-ups, orthopedic appointments, surgeries, and post-operative visits to ensure timely care.
- Facilitated patient check-in/check-out, incoming calls, medical records management, scanning, chart preparation, and documentation to streamline office operations.
- Supported patient check-in/check-out, incoming calls, medical records, scanning, chart preparation, and documentation.
- Trained new employees on EPIC, scheduling procedures, chart preparation, and front-office operations.
- Maintained accurate records and ensured professional patient communication while effectively managing multiple priorities.
RECEPTIONIST / ASSISTANT
NW Life Chiropractic
Medford, OR
01.2018 - 07.2018
- Coordinated scheduling, patient check-in/check-out, phone communication, and management of patient accounts and paperwork to ensure smooth daily office operations.
- Greeted patients at NW Life Chiropractic front desk with professional, friendly service.
- Scheduled chiropractic appointments and managed daily calendar changes.
- Answered phone calls and routed patient questions to proper staff.
FRONT DESK / MEDICAL ASSISTANT
Dermatology & Laser Associates
08.2017 - 01.2018
- Coordinated scheduling, patient check-in/check-out, phone communication, charting, charge entry, confirmation calls, room preparation, and inventory management to streamline patient flow and enhance operational efficiency.
- Greeted patients and managed front desk flow in dermatology and laser clinic
- Scheduled appointments using electronic medical records and dermatology office systems
- Verified insurance information and collected patient demographics for specialty visits
FRONT DESK
Complete Care Health Centers
09.2016 - 07.2017
- Facilitated patient registration, scheduling, and telephone communication, while managing demographic data entry and front-office operations to enhance patient experience.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Nursing Coursework - Nursing
Rogue Community College
Medford, OR 11.2014 - 02.2017
High School Diploma -
Eagle Point High School
Eagle Point, ORSkills
- Clinical & Patient Support
- Patient Intake & Check-In/Check-Out
- EMR/EHR proficiency
- Scheduling coordination
- Phlebotomy & Allergy Testing
- Procedure & Treatment Assistance
- Treatment preparation
- Patient Education
- HIPAA & Confidential Records
- BLS
- Care coordination management
- Attention to detail
- Professional communication
- Patient advocacy
- Medical Scribing
Certification
- Basic Life Support (BLS) Certified
- Certified Dermatology Technician
- Nitrous Oxide Administration & Monitoring Certification
Timeline
MEDICAL ASSISTANT / ADMINISTRATIVE ASSISTANT
Hemisphere Health
08.2024 - 05.2026
MEDICAL ASSISTANT / AESTHETICS INJECTOR ASSISTANT
North Life Aesthetics & Wellness
11.2023 - 08.2024
MEDICAL ASSISTANT
North Idaho Dermatology
03.2021 - 11.2021
ADMINISTRATIVE ASSISTANT / PARTS ASSISTANT
Timberline Helicopters
07.2019 - 01.2021
MEDICAL ASSISTANT / SCHEDULING
Southern Oregon Orthopedics
07.2018 - 07.2019
RECEPTIONIST / ASSISTANT
NW Life Chiropractic
01.2018 - 07.2018
FRONT DESK / MEDICAL ASSISTANT
Dermatology & Laser Associates
08.2017 - 01.2018
FRONT DESK
Complete Care Health Centers
09.2016 - 07.2017
Nursing Coursework - Nursing
Rogue Community College
11.2014 - 02.2017
High School Diploma -
Eagle Point High School