HOUA VANG
Rancho Cordova,CA
Summary
Compassionate and dependable healthcare professional with direct experience in behavioral health support and patient-facing service roles. Skilled in active listening, de-escalation, documentation, and providing calm, professional care under pressure. Seeking a clinic-based role where I can apply my people skills, attention to detail, and commitment to supporting patient well-being.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Behavioral Health Associate I
Turning Point Community Programs
Rio Linda, CA
12.2025 - Current
- Provided direct support and supervision to members, enhancing their safety and well-being in a behavioral health setting.
- Supported members with daily tasks, promoting independence and dignity to enhance their quality of life.
- Communicate effectively with clinical staff to ensure adherence to care plans and regulations.
- Documented member interactions to maintain accurate, confidential records, ensuring compliance with regulations.
Peer Support Specialist
Turning Point Community Programs
Rio Linda, CA
11.2024 - 11.2025
- Provided attentive support to members navigating mental health challenges, fostering a safe environment for open dialogue.
- Established trusting rapport with clients while advocating for their needs and requests, enhancing their engagement in the support process.
- Collaborated with staff and management to ensure compliance with care rules and regulations, contributing to a cohesive care approach.
- Handled various daily responsibilities in a fast-paced environment.
Fire Wings Associate
Fire Wings
Sacramento, CA
08.2022 - 11.2024
- Provided fast, accurate service during high-volume periods, ensuring customer satisfaction.
- Trained new associates on procedures and standards, enhancing team readiness.
- Managed weekly ordering and inventory, ensuring product availability for seamless operations.
- Maintained a clean, organized, and safe work environment.
Online Grocery Pickup
Walmart
Sacramento, CA
07.2021 - 04.2022
- Processed and verified online orders with high accuracy and attention to detail.
- Maintained accurate inventory records and offered tailored alternatives to enhance customer experience.
- Provided patient assistance and resolved customer issues effectively to ensure satisfaction.
- Followed procedures diligently to reduce errors and uphold customer satisfaction.
Deli and Bakery Associate
Walmart
Sacramento, CA
07.2020 - 07.2021
- Delivered friendly, efficient customer service, addressing inquiries in person and by phone to enhance customer satisfaction.
- Maintained clean, organized displays and workstations.
- Processed and tracked special orders for catering and party trays, ensuring timely and accurate fulfillment.
- Adhered to food safety and storage procedures, minimizing risk of spoilage and maintaining product quality.
Education
High School Diploma -
Valley High School
Sacramento, CA05-2020
Skills
- Clinical & Patient Support
- Behavioral health support
- Patient advocacy
- Rapport building
- Case management
- Medical documentation
- Attention to detail
- Client coordination
- Daily living assistance
- Scheduling and deadline management
- Active listening and de-escalation
- Communication skills
- Empathy and cultural sensitivity
- Confidentiality and professionalism
Certification
- CPR / First Aid
- Behavioral health peer support training
Timeline
Behavioral Health Associate I
Turning Point Community Programs
12.2025 - Current
Peer Support Specialist
Turning Point Community Programs
11.2024 - 11.2025
Fire Wings Associate
Fire Wings
08.2022 - 11.2024
Online Grocery Pickup
Walmart
07.2021 - 04.2022
Deli and Bakery Associate
Walmart
07.2020 - 07.2021
High School Diploma -
Valley High School