Cesar Manzo
Los Angeles,CA
Summary
Strategic retail leader with 13 years of experience as Executive Team Leader - Human Resources. Led high-performing teams and implemented effective staffing and retention strategies. Developed talent across all levels, focusing on performance management and succession planning. Managed high-pressure environments and complex employee relations while supporting operational changes.
Overview
14
14
years of professional experience
Work History
Executive Team Leader - Human Resources
Target
Santa Clarita, California
05.2022 - Current
- Lead HR operations for a high-volume store with 200+ team members, 14 hourly leaders, and 6 salaried leaders.
- Directly manage and develop Team Leaders and Human Resources team members to build leadership capabilities, team performance, and knowledge of HR processes and procedures.
- Drove talent management strategies for hourly team members and leaders, focusing on development plans and succession readiness.
- Partner with Store Director on staffing, succession planning, and performance accountability.
- Collaborate with other Executive Team Leaders to drive total store performance, operational execution, and culture and retention.
- Developed and executed accountability programs, enhancing attendance and fostering positive team culture.
- Led performance management conversations, collaborating with leaders on effective corrective action plans.
- Led high-risk employee relation investigations while maintaining confidentiality and determined course of action upon conclusion.
Human Resources Team Leader
Target Corporation
Los Angeles, USA
01.2020 - 04.2022
- Managed full-cycle HR operations including onboarding, staffing, payroll accuracy, and scheduling to ensure seamless employee integration and operational efficiency.
- Led hiring events and seasonal talent acquisition initiatives, meeting operational targets.
- Played a critical role in Target's COVID-19 response, implementing and communicating evolving safety protocols and supporting my store team through the changes.
- Facilitated health screenings and managed employee leave requests.
- Communicated effectively with team members during pandemic uncertainty to promote morale and trust.
- Coordinated recognition and engagement programs that enhanced employee retention and promoted overall well-being.
- Supported leaders with performance management documentation and follow-through.
Small Format Team Leader - Service & Engagement
Target Corporation
Los Angeles, USA
01.2017 - 01.2020
- Oversaw front-end and guest experience operations for the entire store in a compact urban-format store.
- Oversaw daily operations of Starbucks Café, ensuring high service quality and customer satisfaction.
- Led the highest Starbucks guest experience and sales comp in a group of 70 stores.
- Improved the Drive-Up process (curbside pickup) experience by ensuring all orders were delivered within a minute of arrival.
- Executed brand and service standards while optimizing payroll and team efficiency.
- Developed team members through regular feedback and targeted coaching for performance improvement.
- Coached underperforming team members through performance conversations to achieve set expectations.
- Developed various team members into leadership roles.
Senior Team Leader - Sales Floor
Target Corporation
Glendale, USA
06.2017 - 09.2017
- Managed multiple sales floor departments, optimizing operations in a high-volume store.
- Collaborated with leadership to enhance in-stocks, boost guest satisfaction, and align sales priorities.
- Executed all launches to company standards in apparel department, ensuring product availability and presentation.
- Conducted performance evaluations and provided feedback to team members.
- Acted as Leader on Duty to support total store operations.
Starbucks Team Leader
Target Corporation
Glendale, California
02.2015 - 06.2017
- Consistently increased sales every year and became the third highest volume Starbucks in the company.
- Led daily Starbucks operations, ensuring alignment with Target and Starbucks brand standards.
- Trained baristas on food safety, quality, and service delivery to enhance customer satisfaction.
- Coached team members through performance conversations and tracked progress on goals.
- Established ordering routines to maintain stock levels and trained barista shift leads to ensure consistency.
- Maintained a fully staffed and trained team, achieving the lowest turnover in the store.
Starbucks Barista
Target
Glendale, California
07.2012 - 01.2015
- Created memorable guest experiences in Starbucks café, enhancing customer satisfaction.
- Prepared high-quality Starbucks beverages and food, ensuring consistency with company standards.
- Trained new baristas while assisting leader with inventory management.
- Promoted to leadership due to strong performance and peer mentorship.
Skills
- Human resources leadership
- Succession planning
- Team talent management
- Retention strategies
- Performance accountability
- Change management
- Executive collaboration
- Operational efficiency
- Workday proficiency
- Kronos expertise
- Microsoft Office applications
- Target applications
Timeline
Executive Team Leader - Human Resources
Target
05.2022 - Current
Human Resources Team Leader
Target Corporation
01.2020 - 04.2022
Senior Team Leader - Sales Floor
Target Corporation
06.2017 - 09.2017
Small Format Team Leader - Service & Engagement
Target Corporation
01.2017 - 01.2020
Starbucks Team Leader
Target Corporation
02.2015 - 06.2017
Starbucks Barista
Target
07.2012 - 01.2015