Bianca Valentin
Queens Village
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Apparel Specialist with over 5 years of experience in Nike. Excellent reputation for resolving problems and improving customer satisfaction. As well as running the stockroom and POS refill.
Seasoned Specialist offering 2 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Worked retail for a little over 7 years
Overview
11
11
years of professional experience
Work History
Associate Team Lead
Whole Foods Market Inc
Manhasset
03.2024 - 04.2026
- Implemented new eCommerce technologies that improved store efficiency.
- Coordinated efforts between multiple departments within the organization to develop an effective ecommerce strategy.
- Led both customer service and ecommerce department. Team of 50+
- Led regular team meetings to discuss performance and share best practices.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Barista
Starbucks
Manhattan
08.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Specialist/ Lead
Nike
Flushing, NY
04.2018 - 06.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Placed in Womens Apparel and since then I have been a leader in both the Mens and Womens Department of apparel.
- Created an apparel session / visual class to help athletes better understand apparel and what is required when in zone.
- I transitioned to back of house or shipping and receiving. My responsibility was defectives/ obsoletes, prepping the stock for trucks that we needed to get product into the building.
- Communications with third parties to bring in shipment as well as scheduling trucks.
- Oversaw the POS refill as well as hourly product refills throughout the day.
- Cleanliness and Maintenance of the stock room.
Cashier
Dicks Sporting Goods
Garden City, NY
07.2017 - 02.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Cashier
Key Food
Queens, NY
02.2016 - 03.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Counsler
Samuel Field Y
Bayside, NY
06.2015 - 08.2015
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
Education
High School Diploma -
Frank Sinatra School Of The Arts High School
Long Island City, NY06.2016
No Degree - Sociology
Hunter College
Manhattan, NYSkills
- Self-motivated
- Strong verbal communication
- Team leadership
- Extremely organized
- Effective time management
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Timely and accurate
- Daily reconciliation of ticket sales and revenues Maintain appropriate currency levels at stations
- Daily delivery of bank deposits
- Can provide service to our customers in a courteous, professional and efficient manner
- Able to communicate and make public announcements
- Can work with little or no supervision
- Can provide train and fare information and have a good understanding of timetables
Timeline
Associate Team Lead
Whole Foods Market Inc
03.2024 - 04.2026
Barista
Starbucks
08.2023 - 03.2024
Specialist/ Lead
Nike
04.2018 - 06.2023
Cashier
Dicks Sporting Goods
07.2017 - 02.2018
Cashier
Key Food
02.2016 - 03.2016
Counsler
Samuel Field Y
06.2015 - 08.2015
High School Diploma -
Frank Sinatra School Of The Arts High School
No Degree - Sociology
Hunter College