Cesar Mayren
Ogden,Utah
Summary
Promote culture of efficiency, service and productivity to help team members meet and exceed business targets. Focused on boosting customer satisfaction and grabbing interest with high-quality, organized and attractive goods. Driven leader with good conflict management and organizational skills. Customer service-oriented professional with enthusiastic personality and skills in helping and service. Ready to apply experience in customer service with exciting organization.
Overview
7
7
years of professional experience
Work History
Customer Sales Associate
Lowe's
Ogden, UT
02.2022 - Current
- Currently work in the Flooring department to downstock and help grab product for delivery orders.
- Operated cash register and barcode scanner to process customer sales.
- Made outbound customer calls to confirm installation details, clarify cancellation status or complete product sales.
- Explained company offerings to promote products and services to clients.
- Researched information to identify and address customer problems.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Built customer loyalty by placing follow-up calls to customers reporting product issues.
- Demonstrated product options and explained use and features to customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Answered questions about current promotions and resolved issues according to store policies.
- Created price tags and merchandise signs for new items.
Security Guard, Produce
Rancho Market #6
Ogden, UT
08.2019 - 09.2021
- I first work in the produce area and cashier register for self-checkout and customer service. Then I moved to the security team to help keep the store from getting shoplifted.
- Received produce deliveries and unloaded produce.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Trained and coached new team members.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Supported customer service goals, and enhanced relations through friendly, knowledgeable and positive communication.
- Helped customers find specific products, answered questions and offered product advice.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items, and signing up for rewards programs.
- Assisted customers with produce questions and special orders.
- Addressed problems quickly, and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Warned people of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Greeted customers and offered to help locate produce items.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Secured personnel and premises by inspecting buildings and patrolling the property.
Member
Burger King
Ogden, Utah
08.2018 - 07.2019
- I worked here for 11 months and gained lots of experience.
- Worked hard with all my co-workers.
- Keeping our customers happy.
- Learn to multi-task and keep the my area clean.
- Gained a lot of experience as worker and as a team member.
Education
Bachelor of Science - Exercise And Sports Science
Weber State University
Ogden, UT07.2016
High School Diploma -
Ogden High School
05-2016
Skills
- Languages: English, Spanish, German
- Fast
- Coaching and mentoring
- Retail management background
- Customer outreach
- Inventory counting
- Display replenishment
- Display creation
- Credit card processing
- Employee training
- Sales goal achievement
- Customer needs assessment
- Multitasking
- Customer engagement
- Retail sales
- Online sales
- Merchandise rotation
- Shelf stocking
- Sales reporting
- Price tagging
References
References
Jeff Holt (415) 906-3876)
Interests
Now entering my 7th year of college since I have been a part time student and working on keeping my dreams of getting a degree in the exercise and sport science degree.
Affiliations
- I write and read
- I go like to do outdoor activates like camping, fishing, and hunting
- I do MMA and teach as well
- I stream, have a podcast and 4 youtube channels part time
Timeline
Customer Sales Associate
Lowe's
02.2022 - Current
Security Guard, Produce
Rancho Market #6
08.2019 - 09.2021
Member
Burger King
08.2018 - 07.2019
Bachelor of Science - Exercise And Sports Science
Weber State University
High School Diploma -
Ogden High School
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