Cesar Minaya
Paterson
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Toyota Universe
02.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Including warranty work and some recalls that customers might not be aware of
Car Hauler
E Villa Transportation
08.2022 - 01.2023
- Adhered to and followed road safety rules and regulations.
- Performed pre-shift safety inspections on equipment before operating.
- Operated variable hand controls to load and unload the vehicles safely
Owner/Operator Truck Driver
Upscale Trucking
03.2020 - 08.2022
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Car hauler
Delta Auto Transport-Bound Brook, NJ
06.2019 - 03.2020
- My position as a car hauler requires me to inspect vehicles one by one before loading, load each vehicle properly, make sure vehicles aren't damaged in transport, plan the route, and most importantly inspect the work equipment (truck).
Car Hauler
Tribeca automotive
05.2017 - 06.2019
- My position as a car hauler requires me to inspect vehicles one by one before loading, load each vehicle properly, make sure vehicles aren't damaged in transport, plan the route, and most importantly inspect the work equipment (truck).
Waste Management
Button trucking-Newark, NJ
02.2016 - 04.2017
- Inspect work equipment (truck), make sure load is not overweight, drive to the landfill and unload on a tipper.
Education
High school or equivalent in Drafting -
Passaic County Technical Institute
Wayne, NJ06.2010
Skills
- Trucking (3 years)
- Service Advisor (2 years)
- Customer Service
- Strong Work Ethic
- Multitasking and Organization
- De-escalating/Complaint resolution
Certification
CDL Class A, 12/01/18, 11/01/20, Heavy duty tractor trailer, Overweight hauling
Timeline
Service Advisor
Toyota Universe
02.2023 - Current
Car Hauler
E Villa Transportation
08.2022 - 01.2023
Owner/Operator Truck Driver
Upscale Trucking
03.2020 - 08.2022
Car hauler
Delta Auto Transport-Bound Brook, NJ
06.2019 - 03.2020
Car Hauler
Tribeca automotive
05.2017 - 06.2019
Waste Management
Button trucking-Newark, NJ
02.2016 - 04.2017
High school or equivalent in Drafting -
Passaic County Technical Institute
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