Heath Smith

To obtain a position in a company that allows for growth and development Have strong communication and organizational skills Detail oriented with focus on accuracy Ability to implement policies and procedures accurately and consistently Management teams and developing people skills is a plus Level 2 security license in hand Willing to relocate: Anywhere Authorized to work in the US for any employer

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Non-CDL Class C
• Driver's License

• SKILLS:
• Freight dispatcher
• Computer: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft office suite, can type 50 wpm