Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Cesar Payen

Midland

Summary

Hello everyone, I am an extremely adept IT Professional whose background so far has been mainly in Healthcare IT. I am passionate about healthcare, but at the same time I am ready to branch out and enter the arena of higher education. I consider Information Technology to be a field inherently about supporting and facilitating other people's workflows. That is exactly what I do. I support and maintain the technology and hardware necessary to allow everyone to get their job done without struggle. IT Professional who puts customer service and patient care before everything else. Extremely comfortable and experienced in a clinical environment as well as phone support, applications, and hardware support. Proactive and cautious when it comes to information security and protection of confidential data.

Overview

9
9
years of professional experience

Work History

Network Engineer Administrator

CJ Communications
10.2022 - Current
  • Managed, tracked and coordinated problem resolution and escalation processes.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Troubleshot complex multi-vendor network service provider issues.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Installed and managed all Aruba network equipment and software throughout th facility.
  • Installed and monitored all CCTV equipment including cameras, switches and NVR.

Delivery Consultant/Clinical Analyst

Cerner Corporation
10.2021 - 10.2022
  • Developed complete business plans and operational strategies for new and existing business.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Led corrective action plans, procedure development, staff performance reviews and training programs.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
  • Facilitated multiple ongoing projects in both radiology and cardiology space with any IT needs.
  • Experienced in Cerner Fetalink application.
  • Experienced in Cerner Radnet application.
  • Assisted in the successful implementation of Amwell application integration with Cerner. Including On demand visits as well as specialty visits.

Onsite Support Technician

Cerner Corporation
08.2019 - 10.2021
  • Supported new infrastructure planning and deployment to meet organizational expectations
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved
  • Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes
  • Serve as a liaison between applications team and infrastructure team
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore
  • Coordinated installation of updated computer programs and systems.

Apprentice

Kinetic Systems
05.2018 - 06.2019
  • Read and interpreted blueprints to determine location, quantities, and sizes of material required
  • Eliminated risks by correctly identifying potential safety hazards
  • Installed a variety of valves and fittings
  • Secured pipe to structures with clamps, brackets, and hangers
  • Orbital weld using AMI 207 and 217 machines with a third party independent for quality control to inspect 100% of the welds.

IT Support Specialist II

Medical Center Health Systems
08.2014 - 05.2018
  • Maintained, troubleshoot and repaired computer systems and computer hardware while keeping a service level agreement of 95% and higher
  • Planned and organized the deployment of new hardware and software systems for end users
  • Managed group policies and account creation in Active Directory
  • Maintained and supported Vocera communication devices
  • Collaborated with a team to complete the implementation of new wireless access points for a hospital-wide network migration
  • Strategized with the Employee Engagement Committee to create new solutions for budget concerns
  • Planned and organized a major correction of hardware inventory throughout health system
  • Managed hardware and software inventory and ensure inventory is up to date
  • Planned and trained end users on new tap in tap out procedures on virtual desktops as well as new office 0365 functionality.

Education

Some College, Purdue University

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Midland Lee Highschool

Skills

  • Hardware diagnostics
  • Application installations
  • Technical troubleshooting
  • Equipment repair
  • LAN/WAN
  • Change Management
  • Systems Integration
  • User Training
  • Software upgrades
  • Project Management
  • Planning and execution
  • Network Troubleshooting

Additional Information

  • Electronic Medical Record System Transition: assisted for a 55 million-dollar EMR transition project. Deployed and installed new hardware compatible with new EMR system. Worked with a team of analysts to optimize the EMR system.Disaster Recovery: played a vital role in recovering damaged IT inventory from an area of the hospital that had caught fire. Processed and repaired the inventory. Reimaged devices to deploy to the area after renovations.Wireless Network Migration: helped to install and configure the wireless access points when making the switch from Cisco to Aruba.Mass Vaccination Event: assisted in the planning of the Ratliff stadium mass vaccination event. Trained and supported all staff with any electronic or workflow issues. Emergency Covid Clinic: Planned and successfully deployed all equipment for an emergency clinic build out. Punched down all cables on the network switch and also patched them.

Languages

Spanish
Professional Working

Timeline

Network Engineer Administrator

CJ Communications
10.2022 - Current

Delivery Consultant/Clinical Analyst

Cerner Corporation
10.2021 - 10.2022

Onsite Support Technician

Cerner Corporation
08.2019 - 10.2021

Apprentice

Kinetic Systems
05.2018 - 06.2019

IT Support Specialist II

Medical Center Health Systems
08.2014 - 05.2018

Some College, Purdue University

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Midland Lee Highschool
Cesar Payen