Cesar Posadas
San Antonio,TX
Summary
Dependable Customer Services Representative recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.
Overview
10
10
years of professional experience
Work History
Consumer Deposit Existing Fraud Claim Specialist
Bank of America Call Center
San Antonio, TX
07.2017 - Current
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Greeted customers and offered them assistance where possible
- Evaluated customers' needs and provided service options to meet their requirements
- Emphasized specific product features that would stand out to customers, showing them product limitations and capabilities
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- File dispute claims and fraud claims.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Checked documentation for accuracy and validity on updated systems.
- Managed over 70 customer calls per day.
Case Manager
Bcsf Health & Human Services
San Antonio, TX
12.2016 - 02.2017
- Maintained positive relationships and communication with team members
- Scheduled finger prints appointments for sponsors by calling digital sites
- Maintain contact with clients through phone calls
- Continually request finger prints results for client
- Maintain accurate files, forms, records, and additional information in accord with agency policy.
- Worked with clients to improve life choices and maximize benefits of programs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed about 30 cases per week.
Administrative Assistant
The University of Texas at Brownsville - Career Services
Brownsville, TX
02.2014 - 04.2015
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Make copies of correspondence or other printed material
- Operated heavy use of technology applications in implementing student events.
- Configured hardware, devices and software to set up work stations for employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Clerk
The University of Texas at Brownsville - LLIS & TLS
Brownsville, TX
02.2011 - 04.2013
- Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
- Schedule and confirm appointments for clients, customers, or supervisors
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies
- Arrange conference, meeting, or travel reservations for office personnel
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
Administrative Clerk
The University of Texas at Brownsville
Brownsville, TX
09.2009 - 08.2011
- Establish work procedures or schedules and keep track of daily work of clerical staff
- Develop or maintain internal or external company Web sites
- Learn to operate new office technologies as they are developed and implemented
- Train and assist staff with computer usage
- Prepare conference or event materials, such as flyers or invitations.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Certification - Cyber Security Boot Camp
The University of Texas At San Antonio
San Antonio, TX06.2022
Bachelor of Science - Biology
The University of Texas At Brownsville
Brownsville, TX05.2015
Skills
- Organization and Time Management
- Confidentiality and Data Protection
- Critical Thinking
- Technical Troubleshooting
- Attention to Detail
- Tracking and Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consumer Deposit Existing Fraud Claim Specialist
Bank of America Call Center
07.2017 - Current
Case Manager
Bcsf Health & Human Services
12.2016 - 02.2017
Administrative Assistant
The University of Texas at Brownsville - Career Services
02.2014 - 04.2015
Administrative Clerk
The University of Texas at Brownsville - LLIS & TLS
02.2011 - 04.2013
Administrative Clerk
The University of Texas at Brownsville
09.2009 - 08.2011
Certification - Cyber Security Boot Camp
The University of Texas At San Antonio
Bachelor of Science - Biology
The University of Texas At Brownsville