Meisha Reed
Columbus,OH
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
Consumer Deposit Specialist/Remote
Bread Financial
Columbus, OH
09.2015 - Current
- Provide comprehensive support through active listening and accurate information clarification to enhance customer service experiences
- Maintain high customer satisfaction by efficiently managing a large volume of daily calls and achieving first call resolution for the majority of customer interactions
- Meet individual and team KPIs by demonstrating flexibility in work schedules and adapting to call center demands
- Handle secure payment processing and resolve order issues, including returns, exchanges, and cancellations, while addressing inquiries across phone, email, and chat platforms
Home TV Repair Technician
Spectrum
San Diego, CA
10.2013 - 09.2015
- Delivered exceptional customer service by efficiently addressing inquiries and concerns related to television repairs
- Diagnosed and resolved various audio and video malfunctions using advanced diagnostic tools and techniques
- Maintained detailed records of work orders and test and maintenance reports to ensure accurate service documentation
Warehouse Worker
Genco
Pataskala, OH
10.2011 - 03.2013
- Ensured efficient and timely order preparation and shipment by accurately sorting, packing, and labeling products, contributing to meeting delivery deadlines and maintaining high customer satisfaction.
- Gained hands-on experience with picking, packing, shipping, receiving, labeling, ticketing, RF scanning, and inventory sorting to support smooth warehouse operations.
- Operated shrink wrap machines and pallet jacks to organize pallets and prepare shipments for delivery, ensuring proper handling and safety standards.
- Supported inventory accuracy through precise recording of material movements in company software.
- Loaded and unloaded shipments efficiently to maintain workflow continuity and meet delivery schedules.
- Promoted workplace safety by adhering to housekeeping standards, minimizing injury risks, and handling weights of up to 50 lbs.
Crew Trainer
McDonald's
Columbus, OH
07.2007 - 10.2011
- Trained and supported new crew members by delivering comprehensive instruction on job responsibilities, company policies, and safety procedures, ensuring efficient onboarding and integration into the team
- Enhanced customer satisfaction by maintaining low wait times through efficient order taking and payment processing, while personalizing service to meet individual guest needs
- Maintained a high standard of cleanliness and sanitation by performing regular cleaning tasks in food preparation and front-of-house areas, contributing to a safe and inviting environment for customers and staff
Education
Diploma - General Education
Walnut Ridge High School
06.2010
Skills
- Record Keeping
- Time Management
- Complaint Handling
- Stress Management
- Problem Solving
- Call Center Experience
- Dispute Resolution
- Effective Communication
- Fraud Detection
- Active Learning
Timeline
Consumer Deposit Specialist/Remote
Bread Financial
09.2015 - Current
Home TV Repair Technician
Spectrum
10.2013 - 09.2015
Warehouse Worker
Genco
10.2011 - 03.2013
Crew Trainer
McDonald's
07.2007 - 10.2011
Diploma - General Education
Walnut Ridge High School