Cesar Puyen-Roche
Chicopee,MA
Summary
Hard-working individual with exceptional experience leading teams, leading workloads, delivering results and exceeding expectations. Creative and motivated individual adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Bilingual Protective Services Case Manager
Greater Springfield Senior Services- Bilingual Pro
Springfield , MA
07.2020 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Conducted investigation of elder abuse
- Created service plan for elder's safety
Aircraft Crew Chief
United States Air Force Reserve
Chicopee, MA
07.2020 - Current
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
- Recorded maintenance actions in aircraft logbooks.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Operated support equipment and flight line vehicles.
- Assisted with aircraft and equipment transport and movement.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Used leveling compounds and scotch casts to seal parts, assemblies, and sub-assemblies.
Community Health Worker
Mercy Medical Center
Springfield, MA
05.2018 - 10.2022
- Helped vulnerable individuals navigate complex healthcare system.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and implemented training classes to educate team members and community residents.
- Provided verbal summaries of non-English documents to diverse audiences.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Community Health Worker
Holyoke Health Center
Holyoke, MA
09.2017 - 04.2018
- Helped vulnerable individuals navigate complex healthcare system.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Targeted specific community groups with wellness and disease management information.
- Developed and implemented training classes to educate team members and community residents.
Neurological Behavioral Technician
Care One
Holyoke, MA
08.2016 - 09.2017
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Communicated with RN to assess mental health needs and develop individualized treatment plans.
Student Library Assistant
Holyoke Community College
Holyoke, MA
09.2014 - 05.2018
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Organized returned books and materials and assisted with shelving.
- Checked out and checked in items using library computer system.
- Aided patrons with use and access to technology, resources and materials.
Maintenance Technician
Chicopee Housing Authority
Chicopee, MA
05.2013 - 09.2015
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained restroom functionality and aided the master plumber on repairing leaking faucets, clogged toilets, and other equipment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Wrote and revised maintenance procedures.
- Rewired and replaced faulty electrical components in residential homes as an apprentice.
- Diagnosed and repaired complex electrical systems such as relays and timers.
- Supervised the summer program workers on building and ground maintenance by making sure the assigned tasks were completed in a timely manner.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
Bachelor of Arts - Psychobiology
College of Our Lady of The Elms
Chicopee, MA 09.2017 - 05.2019
Liberal Arts - Science- Associate
Holyoke Community College
Holyoke, MA 09.2014 - 07.2017
Certified Community Health Worker, Certification number - CHW00211 -
Health And Human Services
10.2019 - 10.2019
High School Diploma -
Chicopee Comprehensive High School
Chicopee 09.2010 - 05.2014
Electrical Certificate - Electrician
Chicopee Comprehensive High School
Chicopee, MA 09.2010 - 09.2014
Skills
Emergency operation plan development
undefinedTimeline
Aircraft Crew Chief
United States Air Force Reserve
07.2020 - Current
Bilingual Protective Services Case Manager
Greater Springfield Senior Services- Bilingual Pro
07.2020 - Current
Certified Community Health Worker, Certification number - CHW00211 -
Health And Human Services
10.2019 - 10.2019
Community Health Worker
Mercy Medical Center
05.2018 - 10.2022
Bachelor of Arts - Psychobiology
College of Our Lady of The Elms
09.2017 - 05.2019
Community Health Worker
Holyoke Health Center
09.2017 - 04.2018
Neurological Behavioral Technician
Care One
08.2016 - 09.2017
Liberal Arts - Science- Associate
Holyoke Community College
09.2014 - 07.2017
Student Library Assistant
Holyoke Community College
09.2014 - 05.2018
Maintenance Technician
Chicopee Housing Authority
05.2013 - 09.2015
High School Diploma -
Chicopee Comprehensive High School
09.2010 - 05.2014
Electrical Certificate - Electrician
Chicopee Comprehensive High School
09.2010 - 09.2014
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