Dominic Putnam
Lima,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Hesseling Firearms
10.2023 - Current
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Service Advisor
Reineke Ford Lincoln
07.2023 - 10.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Lead Technician/Assistant Manager
Monro Muffler Brake & Service
01.2023 - 07.2023
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
Automotive Lube Technician
Beaman Buick GMC
03.2022 - 12.2022
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of 32-point inspection.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Helicopter Crew Chief
United States Marine Corps
11.2016 - 12.2021
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
- Supervised crew of 12 in daily operations, including inspections, troubleshooting and preventive maintenance on MV-22 aircraft.
- Repaired, replaced and rebuilt aircraft structures, landing gear, fuel systems and functional components using hand tools and power tools.
- Interpreted, advised and performed all required maintenance procedures and policies to repair aircraft and related equipment.
- Managed team according to company standards and compliance requirements.
- Ordered, organized and installed aircraft parts on subsystem assemblies, including engines, gearboxes, transmissions and flight controls.
- Performed day-to-day maintenance, including end-of-runway postflight, preflight and thru-flight special inspections and phase inspections.
- Used NALCOMIS and Advanced Skills Management to maintain aircraft records.
- Trained all team members on key roles to maintain flexibility.
- Followed drawings, schematics, engineering orders and technical publications to modify aircraft structures, systems and components.
- Serviced multi-engine aircraft by flushing crankcases, cleaning filters, lubricating moving parts and examining brakes.
- Liaised with Boeing Maintenance contractor's to coordinate complex multi-million-dollar aircraft repairs.
- Inspected and maintained 12 MV-22B aircraft for 90% flight readiness.
Education
Associates in High Performance Motorsports - High Performance And Custom Engine Technology
University of Northwestern Ohio
Lima, OH04.2025
No Degree - Automotive Technology
Lincoln College of Technology
Nashville, TN02.2023
High School Diploma -
Beloit Memorial High School
06.2016
Skills
- Emergency operation plan development
- Search and rescue operations
- Aircraft inspections
- Mechanical troubleshooting
- Schedule Management
- Secret security clearance
- Training and mentoring
- Strategic planning
- Team Building
- Aircraft maintenance reports
- Pre-flight check
- Navigation
- Flight planning
- Policy Administration
- Hiring and Training
- Employee Performance Evaluations
- Consulting
- Operations Management
- Sales Initiatives
- Team building and development
- Sales team supervision
- Sales expertise
- Sales Goals
- Closing strategies
Accomplishments
- Supervised team of 25 staff members.
- Received award for Non- Commissioned officer of the quarter for exemplary performance in duties.
- Exceeded over 1000 hours of flight time in the MV-22B aircraft.
- Completed over 5000 hours of aircraft maintenance tasks.
Certification
- Collateral Duty Inspector - Dec. 2020- Dec. 2021
Responsible for inspecting the preventative maintenance and repair actions completed within the work center. CDI's ensure the jobs are done correctly, safely, and also verify specific actions such as: Proper torquing of hardware using correct torque sequences.
- Plane Captain - Jan. 2019- Dec. 2021
Responsible for conducting a final examination of the aircraft and guiding the pilots out onto the runway. Plane captains possess extensive knowledge of their designated aircraft and can determine if there are any last minute discrepancies that could potentially ground the aircraft.
- Crew Chief Flight Instructor - Oct. 2019 - Dec. 2021
Carries out flight duties and preparation while teaching non-rated personnel how to safely and diligently accomplish mission profiles. These duties take place in and out of combat environments.
Timeline
Assistant Sales Manager
Hesseling Firearms
10.2023 - Current
Service Advisor
Reineke Ford Lincoln
07.2023 - 10.2023
Lead Technician/Assistant Manager
Monro Muffler Brake & Service
01.2023 - 07.2023
Automotive Lube Technician
Beaman Buick GMC
03.2022 - 12.2022
Helicopter Crew Chief
United States Marine Corps
11.2016 - 12.2021
Associates in High Performance Motorsports - High Performance And Custom Engine Technology
University of Northwestern Ohio
No Degree - Automotive Technology
Lincoln College of Technology
High School Diploma -
Beloit Memorial High School
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