Cesar Quistian
Summary
Operations Manager skilled in staff development, customer relationship management, and complex problem analysis. Successfully trained teams to improve operational procedures, ensuring safety and efficiency while fostering customer partnerships to support business growth.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sherwin-Williams
Dallas, Texas
04.2022 - Current
- Managed daily operations, ensuring compliance with safety regulations to maintain a safe work environment.
- Coordinated inventory management, optimizing stock levels to support seamless operational workflow.
- Trained team members on best practices and operational procedures, enhancing overall team competency.
- Built customer relationships to further grow their and our business together.
Customer Service Advisor
Pep Boys
Fort Worth, Texas
01.2020 - 03.2022
- Assisted customers with product inquiries and service recommendations.
- Processed customer transactions accurately and efficiently at checkout.
- Resolved customer complaints while maintaining a positive service experience.
- Educated customers on vehicle maintenance and repair services offered.
Roof estimator
Dynamo Roofing
Fort Worth, Texas
02.2018 - 02.2020
- Prepared bid proposals for client review.
- Coordinated with suppliers to obtain competitive pricing and materials.
- Oversaw material costs and labor needs for accurate budgeting.
Education
High School Diploma -
Northside High School
Fort Worth, TX06-2017
Skills
- Leadership skills
- Complex problems analysis
- Staff development
- Customer relationships
- Operations management
- Time management
- Process improvement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Operations Manager
Sherwin-Williams
04.2022 - Current
Customer Service Advisor
Pep Boys
01.2020 - 03.2022
Roof estimator
Dynamo Roofing
02.2018 - 02.2020
High School Diploma -
Northside High School