Calina Hanley
Fort Worth,TX
Summary
Results-driven Operations Manager specializing in process optimization and member engagement. Expertise in leadership development and project coordination enhances team collaboration and drives performance improvements. CPO Certified with strong conflict resolution skills. Committed to contributing to organizational success while pursuing opportunities for professional growth.
Overview
5
5
years of professional experience
Work History
Operations Manager
Eos Fitness
Euless, TX
10.2024 - Current
- Promoted to Operations Manager within one year of hire, reflecting strong leadership and performance
- Oversaw daily operations for high-volume fitness facility, enhancing member experience and upholding operational standards.
- Streamlined operational processes to improve efficiency and enhance the member experience.
- Led and mentored staff to meet performance goals, fostering a positive and motivating workplace culture.
- Collaborated with leadership to implement initiatives and ensure compliance with brand standards.
Assistant Operations Manager
Eos Fitness
Fort Worth, TX
09.2023 - 10.2024
- Greeted all members to create a welcoming environment.
Assisted members with billing and service inquiries for prompt resolutions.
Updated personal information to maintain accurate member records.
Answered phone calls to address member concerns efficiently.
Transitioned new guests to fitness consultants for tailored assistance.
Processed requests for membership changes, including cancellations and freezes.
De-escalated situations to enhance member experiences based on specific scenarios.
Communicated with members via email regarding updates to memberships. - Led team members by delivering targeted training and resolving issues promptly.
Assigned daily tasks to optimize team productivity and collaboration.
Facilitated weekly goal-setting huddles to enhance team accountability.
Assisted operations manager with essential duties and projects when required. - Greeted all members to create a welcoming environment.Assisted members with billing and service inquiries for prompt resolutions.Updated personal information to maintain accurate member records.Answered phone calls to address member concerns efficiently.Transitioned new guests to fitness consultants for tailored assistance.Processed requests for membership changes, including cancellations and freezes.De-escalated situations to enhance member experiences based on specific scenarios.Communicated with members via email regarding updates to memberships.
- Maintained gym cleanliness through hourly club walks, restocking supplies, cleaning amenities, and ensuring equipment functionality by reporting issues and restocking items for sale.
Team Member
Jugo(Crockett Row)
Fort Worth, TX
06.2022 - 05.2023
- Greeted and assisted customers throughout order processes to enhance service quality.Guided customers in selecting products that met specific needs.Established strong customer relationships, leading to increased loyalty and repeat business.Promoted rewards program and sales opportunities to maximize customer engagement.
- Greeted and assisted customers throughout order processes to enhance service quality.
Guided customers in selecting products that met specific needs.
Established strong customer relationships, leading to increased loyalty and repeat business.
Promoted rewards program and sales opportunities to maximize customer engagement. - Created online orders and prepared smoothies and acai bowls for customers.
Ensured cleanliness of sitting area and washed dishes consistently.
Restocked ingredients while maintaining an organized supply system.
Hostess, Food Runner
54th Street
Mansfield, TX
09.2021 - 06.2022
- Greeted guests upon arrival to foster a welcoming environment.
Oversaw seating assignments using a detailed chart for organization.
Helped guests find tables in open-seating sections efficiently.
Monitored restaurant operations to enhance seating arrangements and dining experiences.
Promoted usage of reward system and app among patrons.
Kept restrooms clean and assisted bussers when necessary. - Served food to tables, contributing to positive dining experiences.
Prepared soups and sauces for daily menu offerings.
Restocked breads regularly to meet customer demand.
Supported servers during peak hours to enhance workflow efficiency.
Maintained cleanliness by cleaning tables and discarding trash promptly. - Coordinated with servers to facilitate effective communication between front and back of house.
Team Member
Auntie Anne's
Grand Prairie, TX
11.2020 - 09.2021
- Delivered prompt and friendly customer service to all customers.Handled front-end cash transactions efficiently and accurately.Prepared fountain drinks and slushes to meet demand.Created and buttered pretzels to enhance menu offerings.Restocked supplies to ensure product availability.Developed custom flavored lemonades for unique customer experiences.Managed online orders, ensuring timely fulfillment and accuracy.
- Delivered prompt and friendly customer service to all customers.
Handled front-end cash transactions efficiently and accurately.
Prepared fountain drinks and slushes to meet demand.
Created and buttered pretzels to enhance menu offerings.
Restocked supplies to ensure product availability.
Developed custom flavored lemonades for unique customer experiences.
Managed online orders, ensuring timely fulfillment and accuracy. - Executed closing responsibilities by disposing of remaining pretzels and trash, mopping floors, sanitizing warmers, and cleaning dishes.
Education
Diploma -
Juan Seguin High School
Arlington, TX05-2021
Some College (No Degree) - Arts
Tarrant County College
Fort Worth, TXSkills
- Operations management
- Project Coordination
- Staff training
- Performance evaluation
- Customer relationship management
- Leadership skills
- Leadership development
- Goal setting
- Team collaboration
- Conflict resolution
- Written communication
- Organizational skills
- Time management
- Adaptability skills
- Customer service
- Creative skills
- CPO Certified
- CPR Certified
Personal Core Values
- Progress Through Growth
- Extreme Ownership
- Effective Communication
- Collaborative Team Culture
Work References
- Carl Geertz: Milestone Electric
- Fernando Peralta Berrios: EōS Fitness
Community Service
- Arlington Animal Shelter, 2016, Bathed dogs, took dogs outside for relaxation and play time, disinfected all outdoor areas.
- Mission Arlington, 2017, Conveyed furniture and packages from loading truck, organized donations.
- Fort Worth Japanese Society, 2018, Provided teaching of origami at Japanese Festival at Fort Worth Botanic Gardens.
- Student Council, 2018-2019, Painted teachers' parking spots, provided help and sold chocolate bars at school's Fall Festival, attended extracurricular school activities, provided food and snacks and handled money at the concession stands for volleyball games and track meets.
School Organizations
- Volleyball
- Student Council
- AVID Student - School elective from 7th grade to senior year, preparing students for college readiness by organizing binders, having tutorials each week, touring colleges, and much more.
Skills Certifications
- CPR Certified
- Written/Verbal Customer Service Skills
- Creative thinking and artistic skills
- Adaptability and thinking outside the box
- Organizational skills
- Time management skills
- Basic Computer Skills
- Leadership and Management Skills
Websites
Timeline
Operations Manager
Eos Fitness
10.2024 - Current
Assistant Operations Manager
Eos Fitness
09.2023 - 10.2024
Team Member
Jugo(Crockett Row)
06.2022 - 05.2023
Hostess, Food Runner
54th Street
09.2021 - 06.2022
Team Member
Auntie Anne's
11.2020 - 09.2021
Diploma -
Juan Seguin High School
Some College (No Degree) - Arts
Tarrant County College