Cesar Rios-Herrera
Elizabeth,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
10
10
years of professional experience
Work History
Truck Driver
Ryder Last Mile
Cranbury, NJ
05.2019 - 05.2026
- Conducted pre-trip and post-trip inspections to uphold safety standards and vehicle functionality.
- Collaborated with warehouse staff to coordinate loading and unloading processes for seamless operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Automotive Mechanic
Sansone Auto
Avenel, NJ
03.2021 - 10.2021
- Seasonal employee looking to get experience in the automotive business following graduation from Lincoln Technical Institute as an Automotive Mechanic.
- Diagnosed and repaired automotive electrical systems using advanced diagnostic tools.
- Executed routine maintenance on various vehicle makes, ensuring optimal performance and safety standards.
- Mentored junior mechanics, enhancing team skills and improving service delivery efficiency.
- Conducted thorough inspections, identifying potential issues to prevent future vehicle breakdowns.
- Utilized computerized maintenance management systems for tracking service history and customer records.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Increased workshop efficiency by maintaining a clean and organized workspace.
Retail Sales Associate
Staples, The Office Supply Superstore
Linden, NJ
02.2017 - 06.2020
- Assisted customers in selecting products to meet their office supply needs.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Maintained organized merchandise displays to enhance product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on sales techniques and customer service best practices.
- Monitored inventory levels and restocked items to maintain optimal stock availability.
- Helped customers complete purchases, locate items, and join reward programs.
Server
Galloping Hill
Union, NJ
04.2016 - 02.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining area.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Resolved customer inquiries and complaints to enhance overall dining experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - History
Union County College
Cranford, NJ05.2027
Skills
- Strong work ethic
- Self-motivation and discipline
- Dependable and reliable
- Attention to detail
- Customer-oriented
- Friendly, positive attitude
- Multitasking
- Computer skills
- Problem resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Mechanic
Sansone Auto
03.2021 - 10.2021
Truck Driver
Ryder Last Mile
05.2019 - 05.2026
Retail Sales Associate
Staples, The Office Supply Superstore
02.2017 - 06.2020
Server
Galloping Hill
04.2016 - 02.2017
Associate of Arts - History
Union County College