Cesar Rodriguez
Vista,CA
Summary
Dynamic Senior IT Leader with over 24 years of experience managing complex infrastructure and spearheading transformative technology initiatives. Expertise in cultivating a collaborative culture and providing technical mentorship, effectively guiding cross-functional teams to align IT operations with organizational goals. Proven success in driving innovation and enhancing efficiency across multi-site properties, specializing in navigating network security and systems integration challenges. Skilled at bridging the gap between technical execution and executive strategy, creating solutions that propel business success and foster sustainable growth.
Overview
26
26
years of professional experience
Work History
Information Technology Manager
Omni Hotels & Resorts
San Diego, California, United States
05.2015 - Current
- Regional Multi-Site Oversight: Spearhead comprehensive IT strategy and infrastructure for two premier, high-scale resort properties, ensuring 24/7 operational resilience for enterprise-wide infrastructure and mission-critical guest service systems.
- Enterprise Capital Projects: Direct the end-to-end lifecycle of multi-million dollar technology refreshes, including complex server architecture rebuilds, high-density Wi-Fi deployments, and large-scale hardware migrations to enhance property-wide connectivity.
- Governance & PCI Compliance: Serve as the strategic liaison for Information Security, enforcing rigorous PCI-DSS compliance and conducting integrated risk assessments to safeguard guest privacy and corporate data integrity.
- Strategic Executive Partnership: Act as a key advisor to executive leadership, translating complex technical requirements into actionable business strategies that drive CAPEX/OPEX optimization and risk mitigation.
- Operational Maturity Model: Engineered a transition from a "break/fix" reactive environment to a proactive maturity model, implementing standardized provisioning and system monitoring that significantly reduced unplanned downtime.
- High-Performance Leadership: Architected a culture of technical excellence by recruiting and mentoring IT talent, focused on elevating service desk delivery and fostering internal professional growth.
- Business Continuity & Resilience: Orchestrate enterprise-level disaster recovery planning and automated backup protocols, ensuring seamless property operations and rapid incident response for high-stakes hospitality environments.
- Strategic Vendor Relations: Negotiate and manage high-value telecommunications and third-party vendor contracts, ensuring all external partnerships align with organizational KPIs and long-term budgetary goals.
Senior Lead System Engineer
KSL Resorts
San Diego, California, United States
02.2012 - 05.2015
- Enterprise Architecture Oversight: Lead the design, implementation, and maintenance of high-availability server environments and storage solutions to support 24/7 resort operations.
- Infrastructure Stabilization: Pivot department culture from reactive "break/fix" maintenance to a proactive model centered on operational maturity and technological resilience.
- Multi-Site Systems Integration: Manage and optimize complex systems across multiple properties, ensuring seamless connectivity for property management systems (PMS), POS, and guest-facing technologies.
- Business Continuity & DR: Architect and regularly test robust disaster recovery and backup protocols to ensure zero downtime for critical guest services and financial systems. Strategic Leadership & Project Management Strategic Roadmapping: Collaborate with executive leadership to develop 3-5 year technology roadmaps that align IT infrastructure with resort growth and guest experience goals.
- CAPEX/OPEX Management: Provide technical oversight for large-scale capital projects, including hardware refreshes, vendor contract negotiations, and budget forecasting. Vendor Ecosystem Management: Act as the primary technical point of contact for external partners, ensuring service level agreements (SLAs) meet the high standards of a luxury resort environment.
- Security & Compliance Network & Data Security: Implement enterprise-grade security frameworks to protect sensitive guest data, ensuring strict adherence to PCI-DSS compliance and industry best practices.
- Systems Auditing: Conduct regular performance tuning and security audits to identify vulnerabilities and optimize system throughput across the resort’s local and wide-area networks.
- Team Mentorship & Technical Excellence Technical Mentorship: Serve as the senior escalation point for IT staff, providing hands-on training to junior technicians to foster a culture of technical excellence and professional growth. Process Automation: Drive efficiency by implementing automated monitoring tools and scripting to streamline routine system administration tasks.
System Support Engineer
Great Call
Carlsbad, California, United States
03.2010 - 02.2012
- Responsible for the operation, maintenance and troubleshooting of all servers and endpoints at a call center with 400+ sales agents. Provided direct hardware & software support, Administered the local network, AD, Systems security, System Imaging, Deployment, Audited and monitored adherence to policy & procedures.
- Responsible for the operation, maintenance and troubleshooting of all servers and endpoints at a call center with 400+ sales agents. Provided direct hardware & software support, Administered the local network, AD, Systems security, System Imaging, Deployment, Audited and monitored adherence to policy & procedures.
Information Technology Administrator
Torrey Pines High School
Del Mar, California, United States
08.2008 - 12.2009
- Managed the high school network, including servers, endpoints, Wi-Fi infrastructure, and audiovisual equipment. I also provided direct hardware and software support to all instructors and administrators. Additionally, I ensured the maintenance and security of systems in all computer labs.
- Managed the high school network, including servers, endpoints, Wi-Fi infrastructure, and audiovisual equipment. I also provided direct hardware and software support to all instructors and administrators. Additionally, I ensured the maintenance and security of systems in all computer labs.
Information Technology Administrator
Capistrano Unified School District
Orange County, California, United States
04.2000 - 08.2005
- Managed the network, including servers, endpoints, Wi-Fi infrastructure, and audiovisual equipment across multiple school sites. I also provided direct hardware and software support to all instructors and administrators. Additionally, I ensured the maintenance and security of systems in all computer labs.
- Managed the network, including servers, endpoints, Wi-Fi infrastructure, and audiovisual equipment across multiple school sites. I also provided direct hardware and software support to all instructors and administrators. Additionally, I ensured the maintenance and security of systems in all computer labs.
Education
No Degree - Computer Science
Saddleback College
Mission Viejo, CASkills
- Deeply skilled at simplifying complex issues
- IT operations management
- System troubleshooting expertise: Skilled at troubleshooting diverse IT system issues rapidly
- Disaster recovery
- Enterprise architecture
- Network administration
- IT infrastructure
- IT service management
- Cybersecurity best practices
Accomplishments
- Strategic Cost Management: Slashed IT operational expenditures by 30% by spearheading vendor contract renegotiations and optimizing procurement workflows.
- High-Availability Infrastructure: Orchestrated network operations to maintain a 99.9% uptime record consistently over an 8-year tenure, ensuring 24/7 business continuity.
- Full-Lifecycle Project Leadership: Directed cross-functional IT teams to successfully deliver 50+ high-priority projects, maintaining a 100% record of meeting deadlines and coming in under budget.
- Enterprise Endpoint Administration: Scaled and managed a fleet of 1,000+ endpoints across multiple geographic locations, streamlining deployment and maintenance via automated centralized management.
- Security & Systems Optimization: Boosted system reliability and security compliance by 50% through the implementation of rigorous auditing standards and proactive infrastructure hardening.
LANGUAGES
Spanish: Native
Timeline
Information Technology Manager
Omni Hotels & Resorts
05.2015 - Current
Senior Lead System Engineer
KSL Resorts
02.2012 - 05.2015
System Support Engineer
Great Call
03.2010 - 02.2012
Information Technology Administrator
Torrey Pines High School
08.2008 - 12.2009
Information Technology Administrator
Capistrano Unified School District
04.2000 - 08.2005
No Degree - Computer Science
Saddleback College