Cesar Santos
Clifton,NJ
Summary
Dynamic and bilingual professional with a rich background in customer service and emergency response, as demonstrated at Realty Empire and Passaic Fire Dept. Excelled in building relationships and ensuring satisfaction, leveraging exceptional communication skills and fluency in Spanish. Proven ability to lead in high-pressure situations, enhancing team efficiency and client trust.
Overview
34
34
years of professional experience
Work History
Real Estate Agent
Realty Empire
Clifton, NJ
05.2024 - Current
- Developed and presented purchase offers to sellers for consideration.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Firefighter
Passaic Fire Dept.
Passaic, NJ
04.2005 - 04.2014
- Collaborated with other emergency personnel when responding to accident scenes.
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
- Established and managed water supplies to support suppression activities.
- Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Ascended and descended ladders, stairs and ramps in smoke-filled areas.
- Collaborated with Hazmat to clean up chemical and oil spills.
Customer Service Representative
Safilo USA
Parsippany, NJ
04.2000 - 08.2012
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Sears Delivery Center
Maywood, NJ
04.1999 - 04.2002
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Shipping and Receiving Clerk
Paxar
Paterson, NJ
05.1991 - 08.1998
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Weighed mail to determine correct postage.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
Education
High School Diploma -
Passaic High School
Passaic, NJ06-1988
Skills
- Customer Service Skills
- Fluent in Spanish speak, read and write
- People person
Timeline
Real Estate Agent
Realty Empire
05.2024 - Current
Firefighter
Passaic Fire Dept.
04.2005 - 04.2014
Customer Service Representative
Safilo USA
04.2000 - 08.2012
Customer Service Representative
Sears Delivery Center
04.1999 - 04.2002
Shipping and Receiving Clerk
Paxar
05.1991 - 08.1998
High School Diploma -
Passaic High School
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