Cesar Ursulino
Stamford,CT
Summary
I am a United States Navy Disabled Veteran with many Military distinct awards for “Best Costumer Service”.
I am an Award winning Film Director with awards in the USA and Mexico.
I have 3 decades of experience delivering top notch costumer service in the Service Industry.
I am an efficient Server known for productivity and ability to complete tasks swiftly. Specialize in high standards of customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
I am honest, assertive and focused at tasks at hand, always looking for the best solution to any problem.
I believe in a work environment of mutual respect, hard work and dedication to achieve necessary work place daily steady productivity.
My mantra is: “ Lead by example”.
Overview
3
3
years of professional experience
Work History
Front of the House Server
Ruth’s Chris Steak House
Tarrytown , New York
11.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Front of the House Server
Roger Sherman Inn
New Canaan, Connecticut
04.2022 - 10.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
Front of the House Server
Basso Restaurant & Wine Bar
Westport , CT
08.2021 - 04.2022
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor of Arts - Musical Theatre
American Musical And Dramatic Academy - Los Angeles
Los Angeles, CA10-2014
Associate of Arts - Business Administration
Monroe College
The Bronx, NY12-1992
Some College (No Degree) - Film Making
New York Film Academy, New York
New York, NYSkills
- Fluent in English, Portuguese, Spanish languages
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Dining customer service
- Point of Sale (POS) system operations
- Performance Improvement
- Banquet Coordination
- Quality Control
- Effective customer upselling
- Order Accuracy
Timeline
Front of the House Server
Ruth’s Chris Steak House
11.2022 - Current
Front of the House Server
Roger Sherman Inn
04.2022 - 10.2022
Front of the House Server
Basso Restaurant & Wine Bar
08.2021 - 04.2022
Bachelor of Arts - Musical Theatre
American Musical And Dramatic Academy - Los Angeles
Associate of Arts - Business Administration
Monroe College
Some College (No Degree) - Film Making
New York Film Academy, New York