Dynamic and multilingual candidate with a proven track record at award-winning customer service enhancing guest experiences and resolving concerns promptly. Proven track record of role adaptability and the ability to make all customers of all cultures and socioeconomic statuses feel accepted and calm. Confidently excelled in roles requiring exceptional strong service, leadership, and communication skills. Fluent in written and spoken English, an intermediate in German and Portuguese, with a talent for singing in four languages. A positive bright light, showcasing a blend of technical proficiency and interpersonal and diverse communication abilities. An observant team player with a passion for providing quality, supportive customer service and facilitating stellar guest satisfaction. A stellar and flexible individual who takes reservations, assigns rooms and handles payments. Outstanding customer service specialist with the ability to multitask with an in-depth knowledge of travel planning software.
Hi, I’m
Radiance Jones
Taylor,Michigan
Summary
Overview
9
years of professional experience
Work History
Marriott
Front Desk Agent
06.2024 - Current
Job overview
- A natural team player who managed approximately 50 incoming calls, emails and faxes per day from customers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Edustaff
Educator
10.2021 - 06.2024
Job overview
- Proven strong relationship building, leadership, communication and time management skills.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students. Classroom sizes ranging from 12-40 students.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
- Served as a counseling resource to students experiencing growth both inside and outside of the classroom
Radiant Faces
Freelance Makeup Artist
01.2018 - 01.2023
Job overview
- Increased customer loyalty through exceptional service and tailored makeup applications serving over 25-50 clients per year.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Claflin University
Brand Ambassador & Recruiter
08.2015 - 12.2020
Job overview
- Served as a student ambassador for Claflin University, a walking billboard of positivity, proper etiquette and high scholastic and moral standards to represent the university at various social and philanthropic events, as well as choir performances as a Principal Soloist.
- Recruited bright & brilliant students from various socio-economic backgrounds & places to be apart of a greater cause, the Claflin University Choir.
- Increased positive brand awareness through event marketing, demonstrations, sales, and brand promotion, recruiting between 25-50 new top performing high school students per year.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by performing at 50-100 promotional concert events and engaging patrons and top contributors with product demonstrations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Education
Claflin UniversityOrangeburg, SC
Bachelor of Arts from African Studies
11.2020
University Overview
- Claflin University Royal Queen Court-Miss Buckley Street
- Private Vocal Music Training
- Extracurricular Activities:
- Member of En Veux Modeling Company
- College and Tourism Director-NAACP
- Executive Board-Claflin University Concert Choir
Scholarship Recipient
- Claflin University Music Department Scholarship Recipient
- Thesis: Universal Basic Income
Royal Oak High SchoolRoyal Oak, MI
High School Diploma
06.2015
University Overview
- Royal Oak High School Music A cappella Choir
- Awarded Royal Oak High School Musical Achievement and Outstanding Service Award
- Awarded State of Michigan Recognition of Outstanding Service Award
- Completed AP course in Honors English
- Awarded Royal Oak High School Drama Club Certificate of Merit
- Students Leading Students Club Executive Board Member
- Study Abroad: Spain, Royal Oak High A cappella Choir
- Royal Oak High School Concert Choir International Tour Scholarship Recipient
Skills
- Languages: Fluent in written and spoken English, Portuguese and German: Intermediate level
- Date of Birth: December 30th, 1996
- Height: 164 cm tall and able to reach 212 cm
- Can sing in 4 languages (Italian, Spanish, French and German)
- High Adaptability
- Customer Service and Communication Skills
- International Customer Service
- A natural team player
- Attentiveness
Opera, Modeling, Fashion, Makeup
Opera, Modeling, Fashion, Makeup
I enjoy singing opera because it is the music of my heart! I have been singing since I was 4 years old. As a customer-oriented professional, it is
always in my best esteem and interest to show my best self with makeup. I also enjoy doing makeup artist and makeup and I have been doing so for the past 8 years. All 4 of these habits contribute to my personal brand and are passions/hobbies of mine.
Timeline
Front Desk Agent
Marriott
06.2024 - Current
Educator
Edustaff
10.2021 - 06.2024
Freelance Makeup Artist
Radiant Faces
01.2018 - 01.2023
Brand Ambassador & Recruiter
Claflin University
08.2015 - 12.2020
Claflin University
Bachelor of Arts from African Studies
Royal Oak High School
High School Diploma
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