Pei Chi (Paige) Yang
Nisswa,MN
Summary
Dynamic and results-oriented team player with a proven track record at Grand View Lodge Spa & Golf Resort, excelling in fast-paced environments. Highly skilled in interpersonal communication and swift service response. Fluent in English, Mandarin, and Japanese (JLPT N3). Experienced in creative design using Adobe Illustrator and adept at managing and executing diverse projects.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Grand View Lodge Spa & Golf Resort
06.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed 30+ phone calls and guests reception per day
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Bilingual E-tutor
Youth Development Administration, MOE, TW
09.2022 - 12.2022
- Assisted children in achieving better understanding of specific subject material and taught study skills necessary for academic success.
- Arranged proper theme and project to interact with students.
- Documented, tracked and maintained daily progress and academic records of each student.
- Reached 64% correct rate in pre-class test for 5 students in total
- Performed instructional interventions under guidance of certified teacher to support students.
- Monitored student progress and provided feedback and support.
Education
Bachelor of Arts - Department of Applied English
National Kaohsiung University of Science And Tech.
Kaohsiung, Taiwan02.2024
Skills
- Communication and Interpersonal Connection
- Fluent in English
- Intermediate in Japanese (JLPT N3 level)
- Skilled in Adobe Illustrator, Photoshop, Canvas
- Collaboration and Teamwork
- Brand Messaging
- Strategic Thinking
Timeline
Front Desk Agent
Grand View Lodge Spa & Golf Resort
06.2024 - Current
Bilingual E-tutor
Youth Development Administration, MOE, TW
09.2022 - 12.2022
Bachelor of Arts - Department of Applied English
National Kaohsiung University of Science And Tech.
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