Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cesar Veliz

Staten Island,Ny

Summary

Highly organized individual with a gamut of experience in a large scale retail operation

Overview

17
17
years of professional experience

Work History

Multi Unit Selling Manager

Polo Ralph Lauren Factory Store
02.2022 - Current


  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

MTA Residency analyst , E

E-ZPass New York
01.2021 - 10.2022
  • Assist customers on a daily on recertification of their residency discount process service request, emails, credit adjustments and resolve any customer escalations
  • Train and provide assistance to my team members with any questions or concerns they may have

Team Lead

E-ZPass
03.2017 - Current
  • Train and assist representatives with WFH policies and procedures call center and Walk in center representatives
  • Assist representatives in Company mandated code of conduct
  • Assist representatives via teams on a day to day basis provide and explain new updates
  • Provide weekly updates on stats, and provide training where needed
  • Oversee time management of over 30 representatives
  • Assist with customer escalations process any customer toll violations, payments or disputes

Customer service representative

E-ZPass
03.2016 - 03.2017
  • Train new call center employees
  • Handle and assist customers with any toll and or violation disputes
  • Process payments, and or register new accounts

Assistant Lifestyle Director

NFC AMENITY MANAGEMENT
11.2013 - 04.2015
  • Plan a varied monthly calendar addressing male and female active and passive in-house and outside activities encourage residents to participate in some or all of monthly activities arranged a variety of monthly entertainment events for residents
  • CV prepared a monthly newsletter to inform residents, families, prospects, and referral sources of major events encouraged healthy and active lifestyles
  • Managed expenses with given budget
  • Performed other duties assigned and which relate to the success of the property

Front end customer service manager

Pathmark stores Inc
07.2006 - 09.2014
  • Supervise customer service staff, and cashiers
  • Screened and tested job applicants
  • Implemented standardized procedures to enhance customer service
  • Manage all financial transactions verify and post all tenders to internal computer system
  • Generate bank deposits and balance account receivables paperwork and schedules ring on register when needed labor disputes

Messenger

Messenger , Utilities Research Associates
08.2009 - 09.2011
  • Deliver packages scan and file documents

Education

High School Diploma - undefined

Fort Hamilton High School

Skills

  • Quick learner
  • Trusted key holder
  • Creative problem solver Strong client relations
  • Proficient in cash management strategic sales knowledge
  • Closing Procedures
  • Customer Satisfaction
  • Overseeing Employees
  • Brand Loyalty
  • Progress Tracking
  • Assignment Delegation
  • Employee Coaching and Mentoring

Timeline

Multi Unit Selling Manager

Polo Ralph Lauren Factory Store
02.2022 - Current

MTA Residency analyst , E

E-ZPass New York
01.2021 - 10.2022

Team Lead

E-ZPass
03.2017 - Current

Customer service representative

E-ZPass
03.2016 - 03.2017

Assistant Lifestyle Director

NFC AMENITY MANAGEMENT
11.2013 - 04.2015

Messenger

Messenger , Utilities Research Associates
08.2009 - 09.2011

Front end customer service manager

Pathmark stores Inc
07.2006 - 09.2014

High School Diploma - undefined

Fort Hamilton High School

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Cesar Veliz