Cesar Villalon
Summary
Dynamic leader with a proven track record in operations management and process improvement. I excel in team leadership and client relations, streamlining processes and enhancing accuracy. Committed to excellence, I drive results while fostering a collaborative work environment. Eager to apply my abilities and experience to the company's success while continuing to grow professionally and with the company.
Overview
7
7
years of professional experience
Work History
Lead Billing Clerk - Management
Porter Legal Group, PLLC
02.2024 - Current
- Oversee daily financial operations by reconciling payment transactions, auditing billing files, and maintaining accurate records in clio systems and multiple master spreadsheets across the firm
- Ensured compliance and accuracy in client records, payment processing, and weekly reports while implementing quality control checks and resolving discrepancies.
- Trained, supervised, and supported team members by managing schedules, delegating tasks, monitoring performance, and fostering accountability.
- Streamlined billing processes by creating and updating payment transactions spreadsheets, maintaining billing manuals, and coordinating coverage with the executive management team
- Directed, oversaw, reviewed and approved new client case files prepared by the team, ensuring accuracy before delegating to paralegals and attorneys for next steps
Warehouse Associate
Midwest Veterinary Supply Inc.
Dallas, TX
06.2022 - 02.2024
- Executed high-volume order fulfillment through effective task organization and prioritization.
- Adapted to various warehouse roles, including pulling, shipping, and inventory control.
- Maintained accurate inventory records utilizing warehouse management systems.
Starbucks Master Barista/Target Employee
Target
Rowlett, TX
11.2018 - 05.2022
- Established clear expectations and implemented efficient workflows, increasing team productivity.
- Conducted regular process reviews to streamline operations and enhance efficiency.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Adapted to various departmental roles to support operational needs effectively.
Education
Certificate of Paralegal Studies -
University of Texas at Austin
Austin, TX01.2024
Associate of Applied Science - Criminal Justice
Eastfield College
Mesquite, TX12.2019
Skills
- Bilingual (Spanish)
- Operations and case file management
- Business development
- Workflow planning
- Customer relations and conflict resolution
- Process improvement
- Professional and poised
- Strong team leadership
- Driven and dedicated to excellence
- Ability to work under pressure and time constraints
Timeline
Lead Billing Clerk - Management
Porter Legal Group, PLLC
02.2024 - Current
Warehouse Associate
Midwest Veterinary Supply Inc.
06.2022 - 02.2024
Starbucks Master Barista/Target Employee
Target
11.2018 - 05.2022
Certificate of Paralegal Studies -
University of Texas at Austin
Associate of Applied Science - Criminal Justice
Eastfield College
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