Cesar Canaval

• Install, configure, and support Toshiba products
• Troubleshoot and resolve issues with customer equipment
• Communicate with customers
• Work independently

Skills and tools

• Technical know-how
• Good communication skills
• Strong time management skills
• Mobile devices
• Software
• AI
• AR tools for remote diagnostics

Work environment Work in retail stores and commercial businesses and Work at customer locations.

Support industries telecommunications, utilities, manufacturing, and healthcare.

Training

• Continuous training to stay up to date on the latest technologies and best practices

Collaboration

• Collaborate with cross-functional teams to improve service delivery processes.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Operated hand tools and power equipment according to company safety procedures.

• Respond to inbound phone calls, resolved client issues in an efficient and professional manner
• Assisted customers with general account inquiries
• Courteous and excellent customer service with English-Spanish speaking cliental.
• Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
• Provided comprehensive explanations of loan terms and conditions to clients, ensuring full understanding before finalizing agreements.

• Install, configure, and support Toshiba products
• Troubleshoot and resolve issues with customer equipment
• Communicate with customers
• Work independently

Skills and tools

• Technical know-how
• Good communication skills
• Strong time management skills
• Mobile devices
• Software
• AI
• AR tools for remote diagnostics

Work environment Work in retail stores and commercial businesses and Work at customer locations.

Support industries telecommunications, utilities, manufacturing, and healthcare.

Training

• Continuous training to stay up to date on the latest technologies and best practices

Collaboration

• Collaborate with cross-functional teams to improve service delivery processes.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
• Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.

• ATM replenishment
• Safe operation of company vehicles
• Courteous interaction with support vendors
• Professional demeanor with customers and coworkers
• Accurate completion of assignments and paperwork
• Compliance with all safety, security, and productivity guidelines

Configure To Order Technician will use written processes/procedures to complete basic functional

Test of variety of customer products including but not limited to Apple iPods, iPads, iPhones, mobile

printers, hand held scanners, tablets and PDTs (Portable Data Terminals).

once the basic function test is complete; the technician will load customer specific configurations using

processes and equipment provided. Also CTO technician will confirm/include, if any required, accessories

special instruction, and checklist then prepare the package to be shipped.

CTO technician must have a good attention to detail skill.

CTO technician prepares customer's products as a turnkey solution so it is ready to be used of the box.

Solder surface mount components.

.Solder through-hole components.

.Perform visual inspection of all components requirements.

.Cut and clean all extra solder of the circuit or board.

.Repair or replace components if necessary.

.Place all the boards on a trays with own labels and then move it in a special area for the test.

.Enter all the information into the system, for verification that the product is ready for next department.

• Prepare the restaurant to be open.
• Courteous and excellent customer service
• Used the register to get orders with high volume of customers.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.

• Aid in the organization of inventory and stock
• Used the scanner to keep files and documents in the correct boxes
• Send and receive e-mails about requested files or boxes
• Delivery boxes or documents to other branches of the company.
• Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
• Provided guidance on best practices for maintaining organized workspaces and managing paperwork effectively.
• Monitored inventory levels of office supplies necessary for effective file organization, placing orders as needed to prevent stockouts or delays in workflow continuity.

• Warehouse Shipping/Receiving/Assembly medical and electronic components
• Responsible for gathering, compiling and analyzing information from many differentSources within the company
• Aid in the organization of inventory and stock
• Assemble equipment and operate machinery, warehouse shipping, domestic and international deliveries
• Coordinate and review bulky amounts of customer service order, trouble shoot issues that come up with
• Deliveries, organize shipping-inventory, track with QAC and ORACLE software and assemble of medicalEquipment in a clean to sterile environment