Cesario Acosta
Chino Valley,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Line Manager
Burger King
Tempe, AZ
12.2015 - 02.2017
- Developed and implemented strategies to improve employee productivity.
- Monitored team performance, identified areas of improvement, and provided feedback for development.
- Ensured compliance with relevant policies and procedures in the workplace.
- Created a positive work environment by encouraging collaboration among team members.
Customer Service Representative
Circle K
Guadalupe, AZ
05.2017 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Line Worker
Ruger Firearms
Prescott, AZ
01.2021 - 07.2021
- Assisted in the assembly of products on the production line.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Performed quality control checks to ensure product specifications were met.
- Followed safety protocols while operating heavy machinery on the production line.
Customer Service Representative
The Home Depot Inc
Chino Valley, Arizona
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05-2015
Some College (No Degree) - Gunsmithing
Prescott College
Prescott, AZSkills
- Root Cause Analysis
- Customer service excellence
- Payment Processing
- CRM Software
- Shipping and receiving understanding
- Call handling
- Data Management
- Quality Assurance
- Product Knowledge
Timeline
Customer Service Representative
The Home Depot Inc
08.2022 - Current
Line Worker
Ruger Firearms
01.2021 - 07.2021
Customer Service Representative
Circle K
05.2017 - 01.2021
Line Manager
Burger King
12.2015 - 02.2017
High School Diploma -
Marcos De Niza High School
Some College (No Degree) - Gunsmithing
Prescott College
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