Kristopher Huen
Murrieta,United States
Summary
Ambitious Production Manager with 17 years of experience in the automotive industry and 10 years in the automotive production environment. Motivates employees to align performance with company objectives in fast-paced production settings. Superior competency in being results focused, process oriented and associate development. I started as an entry level technician and worked my way to ASE Master Certified technician, to now running my own mechanical team in a very intense pace, high demanding industry.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Line Production Manager
CarMax
Murrieta, California
09.2020 - Current
- Oversee over 150 associates working in the Carmax Service Operations department
- Manage over 30 mechanical associates in Carmax's largest reconditioning facility, producing on average 530 vehicles a week
- Ensure standards are met through observation, maintenance of visual tools and execution of standard work
- Guide reconditioning process and procedures in our mechanical, detail and paint departments to achieve goal of daily and weekly targets
- Manage daily to weekly sublets, including decisions encompassing cost, quality and speed
- Work shoulder to shoulder with Mechanical leads to ensure all vehicles in progress have a balanced cycle time based on current work content.
- Assess reconditioning processes and recommend improvements to increase productivity, lower cycle time, and eliminate waste
- Applied lean practices to balance workflow and eliminate unnecessary steps within Carmax's standard work
- Perform quarterly associate development reviews with mechanical associates, including personalized development plans
- Track, update and ensure completion of equipment and facility maintenance
- Lead and participate in team, store and management communication meetings
- Provide all manners of support to sales, business office and purchasing teams
- Provide exceptional customer service to both internal and external customers
Mechanical Lead
CarMax
Murrieta, California
09.2014 - 09.2020
- Manage operation of mechanical inspection, mechanical production lines and mechanical associates
- Work shoulder to shoulder and guide mechanical team to execute daily production targets
- Apply continuous improvement methods to our standard work to eliminate waste while keeping quality as our number one focus
- Ensure quality standards are being executed by performing formal and informal audits and observations daily
- Train and support development of new associates
- Identify promoters and next-level up associates to support bench candidates
- Certify all associates as they progress through our Next-Level Up program
- Attend bi-weekly or monthly meetings (with all operation department, detail/paint/mechanical) to analyze future production targets and strengthen our overall team
- Perform monthly shop maintenance inspection on all shop equipment, scanners, air hoses, electrical reels etc
- Perform daily Environmental Health and Safety audits to ensure we are being compliant and supporting our communities by being a good neighbor
- Work with all departments (business office, purchasing, sales etc) to support an iconic experience for our customers
Mechanical Associate
CarMax
Oxnard, California
09.2012 - 09.2014
- Performed detailed inspection on all vehicles entering our reconditioning process including but not limited to, all interior components functionality, brakes, tires, undercarriage for frame damage, flood damage inspection, worn suspension components, engine leaks, transmission leaks, electrical diagnosis, suspension diagnosis,HVAC diagnosis and drivability diagnosis
- Utilize Snap-on and Autel scan tools to troubleshoot specific diagnostic faults using Mitchel Data/Identifix/ All Data trouble tree
- Create labor and part lines for each Repair Order entering our reconditioning process
- Install parts for exterior engine components; power steering pumps, rack and pinions; external water pumps; pulleys belts bearings; fluid lines; suspension components
- Install parts for internal engine components, seals, gaskets, timing belts and chains; guides, and perform labor based on mechanical need
- Test drive vehicles after repair were done properly the first time every time
- Backfill for Mechanical Leads as needed to support team and manage running the mechanical line
- Support sales and customers with any mechanical questions concerning standards
Automotive Technician
Firestone Complete Auto Care
Thousand Oaks, California
03.2008 - 09.2012
- Performed basic vehicle inspection and complete vehicle inspection; inspected fluids, belts, wipers, tires, brakes and suspension components, engine leaks
- Performed repairs on batteries, brakes, tires, all fluid changes/flushes, suspension, light engine component replacement (ie: valve cover gaskets, spark plugs; serpentine belts; oil pan gaskets)
- Test drive vehicles with customers to identify and verify concerns
- Set appointments and supported service writers with creating repair lines and part lines
- Inspect and maintain all shop equipment
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA 08.2001 - 05.2005
Associate of Arts - Automotive Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ 10.2006 - 08.2008
Skills
Production line management
Production optimization
Equipment operation
Root Cause Analysis
Strong leadership abilities
OSHA regulations
Training skills
Staff Management
Timely safety audits
Continuous improvements
Results Focsed
Analysis and Decision Making
Associate Developement
Timeline
Line Production Manager
CarMax
09.2020 - Current
Mechanical Lead
CarMax
09.2014 - 09.2020
Mechanical Associate
CarMax
09.2012 - 09.2014
Automotive Technician
Firestone Complete Auto Care
03.2008 - 09.2012
Associate of Arts - Automotive Technology
Universal Technical Institute of Arizona Inc
10.2006 - 08.2008
High School Diploma -
San Gabriel High School
08.2001 - 05.2005