Cesia Castellanos
Alexandria,VA
Summary
Proven expertise in enhancing service quality and ensuring food safety, demonstrated during tenure at Restaurant. Excelled in order taking and menu memorization, fostering warm customer relationships and maintaining cleanliness. Skillfully managed high-pressure situations, achieving a seamless dining experience. Showcased a blend of hard and soft skills, contributing to a significant improvement in guest satisfaction and dining efficiency.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Restaurant
Pentagon City
06.2022 - 05.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Alexandria City Public High School
Alexandria, VA06.2024
Skills
- Order Taking
- Cleanliness
- Service Quality
- Food safety awareness
- Food presentation
- Menu Memorization
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- I achieved one more achievement in my life and it was to graduate from high school.
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Restaurant Waiter
Restaurant
06.2022 - 05.2024
Alexandria City Public High School