Cesia Crespo
Orlando,USA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative and Business Support Manager
Children Home Society
Orlando, FL
09.2024 - Current
- Oversaw the scheduling of meetings, appointments, and travel arrangements for executives and senior management
- Coordinated office supplies procurement, negotiating contracts with vendors to achieve cost savings of XX%
- Created and maintained budgets for office expenses, tracking expenditures and identifying areas for cost reduction
- Collaborated with HR department on recruitment efforts by reviewing resumes, conducting interviews, and making hiring recommendations
- Provided training to new employees on office policies, procedures, and software applications
- Implemented employee recognition programs to boost morale and improve job satisfaction
- Maintained confidentiality of sensitive information such as personnel records or financial data
- Prepared reports on departmental activities including budget variance analysis, resource allocation, and project status updates
- Assisted in the preparation of presentations for executive-level meetings using PowerPoint or other presentation software tools
- Ensured compliance with company policies regarding health & safety regulations in the workplace
- Coordinated logistics for corporate events including venue selection, catering arrangements, and audiovisual setup
- Mentored junior administrative staff, providing guidance and support for their professional development
- Managed the maintenance and repair of office equipment, ensuring minimal downtime and smooth operations
- Developed and implemented policies to ensure data security and privacy compliance in accordance with industry regulations (e.g., GDPR)
Leasing Professional
Cambridge Management
Orlando, FL
05.2024 - 09.2024
- My responsibilities and duties are to provide the customer service and assist prospects into acquiring their new apartment
- As a lease up new community provide, tours, quotes, information and assist in the application and approval process to close a lease, do orientation and have a prospect become a resident and moved in
Assistant General Manager (AGM)
Home2 Suites | LBA Hospitality
Orlando, FL
02.2019 - 05.2024
- My duties and responsibilities consist of managing as an assistant general manager a128 room Hilton brand property
- I am responsible for Accounts receivable, billing, training, scheduling, hiring, disciplinary actions, guess complaints, ordering, ETC
Front Office
Hampton Inn & Suites
Mckiboon-Orlando, FL
11.2018 - 02.2019
- My duties are to work hand and hand with the front desk , maintenance, and housekeeping to ensure proper procedure and standards are being met as we provide a memorial and welcoming stay
- I have the responsibility as MOD and have to take action in emergency situations and address all the guest issues as needed
Front Desk Assistant Manager
Melia Orlando Suite Hotel
Orlando, FL
07.2016 - 11.2018
- My duties are to work hand and hand with the front desk staff to ensure proper procedure and standards are being met as we provide a memorial and welcoming stay
- I also schedule, re direct, train, review, discipline and guide the staff
- As well as work in direct contact with the other departments as engineering and housekeeping
- I have the responsibility as MOD and have to take action in emergency situations and address all the guest issues and needs
CSR
Scientific games
Orlando, FL
11.2012 - 07.2016
- My responsibility is to ensure every retailer is maintaining adequate inventory of the Florida lottery and ensure the are displaying the merchandise to ensure sells and client satisfaction
- Responsibilities
Front Office Supervisor/MOD
Waldorf Astoria
Orlando, FL
11.2011 - 12.2012
- My responsibility as a Front Office Supervisor is to ensure our team is connecting and providing a memorable, personalized and luxurious stay for all our guest
- Also to assist each Guest service agent is developing their career and support them when any guest issues arise
- As well as re directing and retraining the team
Guest Service Agent
Hilton Orlando
Orlando, FL
12.2010 - 11.2011
- My responsibility as a Guest service agent is to provide a memorable and a personalized customer service
- Also to assist a guest in any issues that may arise to help with their billing upon check out and to offer an exceptional stay
Laundry Supervisor
Hilton Orlando
Orlando, FL
03.2010 - 12.2010
- My responsibility as a Laundry supervisor is to make sure that use of the machines and equipment is being done correctly and that all crew members are following proper procedures
- As well as helping hands on with the crew
- Also scheduling, documentation and reviews
Housekeeping Supervisor / trainning coordinator
Hilton grand vacation
Orlando, FL
08.2008 - 03.2010
- I'm responsible of making sure all areas are safe clean sanitary and up to standards as well as disciplinary actions and guidance of a staff group of about15 to20 people at a time
Shift Supervisor
Hms host
Orlando, FL
07.2006 - 01.2008
- My responsibility as a shift supervisor is to make sure that customer service is being done correctly and that all crew members are following proper procedures
- As well as helping hands on with the crew
Housekeeping supv / Front desk agent
La Quinta inn & suites
Orlando, FL
05.2002 - 07.2006
- My job description was to direct a staff of15-20 people dealing with laundry room, breakfast, and room attendants
- Also I worked as a Front desk agent attending guests needs, complains and offering a pleasant stay
Education
CNA - Nursing
Florida Health School Center
Orlando, FL05.2004
Skills
- Communication skills
- Serve safe (5 years)
- Shift Management
- Front Desk
- Management
- Supervising experience
- Animal restraint
- Typing
- Sales
- Guest Services
- Shipping & receiving
- Microsoft Outlook
- English
- Distribution center
- Animal handling
- Cash Handling
- Recruiting
- Office Administration
- Microsoft Word
- Cash handling
- Forklift
- Organizational skills
- Hospitality
- Microsoft Office
- Phone etiquette
- Data entry
- Hotel experience
- Bilingual
- Cash register
Certification
- Front office accademy July2012 to Present
- Cna May2004 to Present
- Food handler certification
Assessments
- Spreadsheets with Microsoft Excel — Proficient March2024 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
- Administrative assistant/receptionist — Proficient March2024 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Customer focus & orientation — Proficient June2021 Responding to customer situations with sensitivity Full results: Proficient
- Warehouse shift leader — Proficient February2024 Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
- Filing & organization — Proficient April2024 Arranging and managing information or materials using a set of rules Full results: Proficient
- Data entry: Attention to detail — Proficient May2024 Maintaining data integrity by detecting errors Full results: Proficient
- Working with MS Word documents — Proficient March2024 Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
- General manager (hospitality) — Proficient July2024 Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
- Management & leadership skills: Planning & execution — Proficient February2024 Planning and managing resources to accomplish organizational goals Full results: Proficient
- Customer service — Proficient April2024 Identifying and resolving common customer issues Full results: Proficient
- Legal skills — Proficient March2024 Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting Full results: Proficient
- Attention to detail — Proficient March2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Medical receptionist skills — Proficient April2024 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Food service: Customer situations — Proficient April2024 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Work style: Productivity — Proficient April2024 Tendency to work quickly and efficiently Full results: Proficient
- Principles of accounting — Proficient April2024 Preparing financial records according to federal policies Full results: Proficient
- Work style: Reliability — Proficient February2024 Tendency to be reliable, dependable, and accountable at work Full results: Proficient
- Recruiting — Proficient December2023 Managing the candidate sourcing and selection process Full results: Proficient
- Work style: Reliability — Proficient April2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Front desk agent (hotel) — Proficient February2024 Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills Proficient in the following programs:
- CPR and First aid Certified
- Reliable
- Multi task
- Phone experience
- Fax machine ability
- Supv experience
- Flexible
- Willing to learn
Timeline
Administrative and Business Support Manager
Children Home Society
09.2024 - Current
Leasing Professional
Cambridge Management
05.2024 - 09.2024
Assistant General Manager (AGM)
Home2 Suites | LBA Hospitality
02.2019 - 05.2024
Front Office
Hampton Inn & Suites
11.2018 - 02.2019
Front Desk Assistant Manager
Melia Orlando Suite Hotel
07.2016 - 11.2018
CSR
Scientific games
11.2012 - 07.2016
Front Office Supervisor/MOD
Waldorf Astoria
11.2011 - 12.2012
Guest Service Agent
Hilton Orlando
12.2010 - 11.2011
Laundry Supervisor
Hilton Orlando
03.2010 - 12.2010
Housekeeping Supervisor / trainning coordinator
Hilton grand vacation
08.2008 - 03.2010
Shift Supervisor
Hms host
07.2006 - 01.2008
Housekeeping supv / Front desk agent
La Quinta inn & suites
05.2002 - 07.2006
CNA - Nursing
Florida Health School Center
- Front office accademy July2012 to Present
- Cna May2004 to Present
- Food handler certification