Gina Shafik
65 W 39th Street Apt 101, Bayonne,NJ
Summary
Goal-oriented manager and motivated Information Technology student with a passion for leveraging cutting-edge technologies to solve complex problems. Possessing a solid foundation in IT principles, including network administration, cybersecurity, and system analysis. Proven ability to adapt quickly to new environments and technologies while delivering innovative solutions. Currently pursuing a Bachelor of Science in IT with hands on experience gained through work experience and coursework. Eager to apply classroom knowledge and practical skills to contribute effectively in a dynamic IT role.
Overview
3
3
years of professional experience
Work History
Manager of Business Development and Tech Support
Cricket Wireless
Bayonne, NJ
06.2021 - 12.2023
- Maintained records, logs and lifecycle documentation of work requests.
- Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
- Evaluated customer feedbacks in order to identify areas needing improvement.
- Collaborated with sales, marketing, and other internal teams to meet shared goals
- Facilitated business by implementing practical networking techniques
- Implemented systems and procedures to increase sales
- Created customer loyalty programs to increase repeat business
- Trained and mentored sales personnel to apply best practices and techniques
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05-2025
Skills
- Communication Skills
- Problem-Solving Skills
- Leadership
- Teamwork
- Time Management
- Campaign Development
- Business Requirements Gathering
- Data Analytics
- Project Management
- Object-Oriented Programming
- Java, HTML, Python, C#
- Database Management Software
- Team Collaboration
- Fluent in Reading/Writing Arabic
Student Organization
Muslim Society Association Member, 2023-Present
- Encouraging learning and providing resources for members to deepen their understanding of Islam, its history, and its teachings.
- Engaging in various forms of community service, such as providing assistance to those in need, organizing events, and fostering unity among Muslims and non-Muslims alike.
- Creating a supportive environment where members feel connected to one another and can build strong relationships based on shared faith.
Timeline
Manager of Business Development and Tech Support
Cricket Wireless
06.2021 - 12.2023
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Similar Profiles
Raul CortezRaul Cortez
Area Manager at Cricket Wireless by Crown WirelessArea Manager at Cricket Wireless by Crown Wireless
CORINA GUDINOCORINA GUDINO
SALES ADVOCATE at Cricket WirelessSALES ADVOCATE at Cricket Wireless
Wilson JeanWilson Jean
Sales Representative at Cricket WirelessSales Representative at Cricket Wireless
ELVIRA RIVERAELVIRA RIVERA
Sales Associate at Cricket WirelessSales Associate at Cricket Wireless
RICHARD ELMORRYRICHARD ELMORRY
Recreation Therapist at Optima Care Castle HillRecreation Therapist at Optima Care Castle Hill