Cesia Perez
Los Angeles,CA
Summary
Adaptable Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Cashier Lead
Ulta Beauty Inc.
12.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Learned duties for various positions and provided backup at key times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Beauty Advisor
Sephora Inside JCPenney
11.2020 - 12.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
Sales Associate
Kevin Jewelers
03.2018 - 10.2020
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
Los Angeles, CA06.2016
Skills
- Stock Replenishment
- Cash Drawer Balancing
- Cross-selling Strategies
- End-of-Day Reporting
- Customer Complaint Handling
- Sales Target Achievement
- Loyalty Program Management
- Customer Service Excellence
- Upselling Techniques
- Sales Promotion Knowledge
- Problem Solving
- POS System Proficiency
- Customer Service Management
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Lead
Ulta Beauty Inc.
12.2021 - Current
Beauty Advisor
Sephora Inside JCPenney
11.2020 - 12.2021
Sales Associate
Kevin Jewelers
03.2018 - 10.2020
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
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