Emily Yocum
Columbus
Summary
Dynamic and results-driven professional with extensive experience at Bath & Body Works, excelling in cash handling and customer engagement. Proven track record in training staff and implementing inventory practices, enhancing operational efficiency and customer satisfaction. Adept at resolving complaints and driving sales through effective promotional strategies.
Overview
4
4
years of professional experience
Work History
Cashier Lead
Bath & Body Works
11.2024 - Current
- Oversaw daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored new cashiers on register procedures and customer engagement techniques.
- Implemented inventory management practices, reducing stock discrepancies and improving availability.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Monitored cash handling procedures, maintaining accuracy in transactions and minimizing losses.
- Collaborated with management to develop promotional strategies, boosting sales during peak seasons.
Sales Associate
Bath & Body Works
02.2024 - Current
- Assisted customers with product selection and recommendations to enhance shopping experience.
- Maintained visual merchandising standards to ensure appealing store presentation.
- Operated point-of-sale systems efficiently, handling transactions and returns accurately.
- Collaborated with team members to achieve sales goals and promote teamwork.
- Managed inventory levels through regular stock checks and replenishment processes.
- Educated customers on product benefits, resulting in increased customer engagement.
Customer Service Associate
Kroger
11.2023 - 02.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently using POS systems while maintaining accurate cash handling procedures.
- Collaborated with team members to maintain clean, organized store environment and ensure product availability.
- Educated customers on products and promotions to drive engagement and increase sales opportunities.
Cashier
Kroger
11.2021 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations, enhancing shopping experience.
- Maintained accurate cash drawer balances through regular audits and reconciliations.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma -
Westerville South High School
Westerville, OH05.2024
Skills
- End-of-day reporting
- Maintaining cleanliness
- Cash handling expertise
- Cash register maintenance
- Stock replenishment
- Discount application
- Customer complaint handling
Timeline
Cashier Lead
Bath & Body Works
11.2024 - Current
Sales Associate
Bath & Body Works
02.2024 - Current
Customer Service Associate
Kroger
11.2023 - 02.2024
Cashier
Kroger
11.2021 - 10.2023
High School Diploma -
Westerville South High School