Cesilia Rivas
Washington,DC
Summary
Dynamic Patient Access Representative with proven expertise at La Clinica Del Pueblo, excelling in front desk operations and patient engagement. Bilingual in English and Spanish, I effectively manage patient flow and insurance verification, ensuring compliance with HIPAA. Recognized for fostering collaboration and enhancing patient satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
La Clinica Del Pueblo Medical Clinic
Washington DC, DC
08.2025 - 01.2026
- Greet and assist an average of 50+ patients daily, ensuring a welcoming and organized front desk experience.
- Verify insurance coverage and eligibility, notifying patients of any required documentation prior to appointments.
- Monitor and manage waiting room flow, ensuring patients are seen in a timely manner while maintaining a calm environment during high-volume periods.
- Process patient co-pays, outstanding balances, and payment plans, maintaining accurate financial records for billing purposes.
- Answer and triage incoming phone calls, schedule appointments, and provide information about services and procedures.
- Facilitate communication between patients and healthcare providers, relaying messages and following up on inquiries.
Medical Receptionist
UNITY HEALTH CARE INC.
11.2022 - 08.2025
- Delivered outstanding customer service to patients, resolving concerns efficiently and professionally to guarantee satisfaction.
- Contributed to a positive work environment by collaborating effectively with colleagues, and supporting team initiatives.
- Managed sensitive patient information with discretion, ensuring compliance with strict HIPAA guidelines and consistently safeguarding privacy
- Supported a positive patient experience by offering assistance with filling out health forms.
- Verified patient insurance, demographic information, and health history to maintain current data
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Utilized expertise in medical terminology
- Assist in the training of new front desk staff on office procedures, EHR software, and HIPAA compliance.
- Coordinate with medical assistants and nurses to streamline patient flow between the reception and examination room.
- Supported clinical staff by organizing charts for upcoming patient appointments and verifying availability of all necessary documentation.
- Assisted patients with registration and insurance verification processes.
Host
Agua 301 Restaurant
03.2018 - 10.2022
- Maintained composure in high-pressure environments, skillfully overseeing large groups and sudden events amidst busy shifts.
- Provided exceptional customer service by actively listening to guests' needs and promptly addressing concerns or issues.
- Managed reservations and to-go orders via phone, addressed customer inquiries, and communicated precise wait times.
- Elevated customer satisfaction by promptly welcoming and seating guests upon arrival.
- Responsible for multitasking in a fast-paced environment.
- Guided new hostesses on customer service protocols and restaurant policies to sustain exceptional service levels.
Education
High School Diploma -
Bell Multicultural
Washington DC06.2015
Skills
- Collaboration and teamwork
- Time management
- Medical terminology
- Front desk operations
- Telephone etiquette
- HIPAA compliance
- Bilingual (English and Spanish)
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Patient Access Representative
La Clinica Del Pueblo Medical Clinic
08.2025 - 01.2026
Medical Receptionist
UNITY HEALTH CARE INC.
11.2022 - 08.2025
Host
Agua 301 Restaurant
03.2018 - 10.2022
High School Diploma -
Bell Multicultural