Overview
Work History
Timeline
Generic

Ceslie Bentley

San Diego,CA

Overview

8
8
years of professional experience

Work History

Front End Associate

Target
San Diego, California
08.2023 - Current
  • Process efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
  • Process returned merchandise by strictly following the store's return and exchange procedures.
  • Boost customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Balance daily transactions on a computerized point-of-sale system.
  • Answer customers' questions and provide information on store procedures or policies.

Customer Service Representative II (Seasonal)

Amazon
10.2021 - 06.2023
  • Engaged with customers through live chat, email, and phone, with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
  • Successfully multitasked while navigating various functions of the companies' service management system.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Monitored account performance, identifying issues and implementing corrective actions as needed.

Customer Service Specialist (Remote)

Amazon
08.2020 - 07.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Collaborated with internal teams to coordinate shipments.
  • Responded quickly to customer inquiries about order status, or changes in delivery schedules.

Customer Service Specialist

Sitel
05.2017 - 11.2019
  • Assisted patients in understanding their care plans and healthcare options via phone, email, and web chat.
  • Cross-trained for other areas in handling health and pharmacy benefit inquiries by educating members on their benefits.
  • Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
  • Maintained a database of referral information and tracked referrals received and sent out.

Timeline

Front End Associate

Target
08.2023 - Current

Customer Service Representative II (Seasonal)

Amazon
10.2021 - 06.2023

Customer Service Specialist (Remote)

Amazon
08.2020 - 07.2021

Customer Service Specialist

Sitel
05.2017 - 11.2019

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Ceslie Bentley