CESSELY HENRY
Lakeland,Fl
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
22
22
years of professional experience
Work History
Caregiver
Open Hearts Home Care
Reading, PA
09.2024 - Current
- Worked as a caregiver for a 17 year old girl
- Responsible for breakfast and lunch preparation
- Responsible for ensuring client attended virtual medical appointments
- Responsible for ensuring client attended online school
- Responsible for clients overall well being and daily care including extra curricular activities
Sales Associate-Cosmetics
Macys Department Store
King of Prussia, PA
10.2020 - Current
- Worked multiple cosmetic counters as a greeter and makeup artist
- Stocked and counted inventory, maintained stock and inventory
- Maintained client repour to ensure sales and store traffic
- Opened and Closed registers
Social Services
Better Tomorrows
Pottsgrove, PA
03.2022 - 08.2022
- Worked as a liaison between 125+ HUD residents and Michael's Organization
- Assess community needs and identify resources available for residents
- Created, managed, and distributed client reports to management for review
- Searched, and created future grant opportunities for the community
- Coordinated events for which included health and wellness education to promote physical and mental health, financial literacy to promote sustainability, aging and adult education for seniors, youth development, job readiness to promote economic stability
- Advised families on community resources and referral programs, and develop and implement realistic plans to improve care and wellbeing of families
- Provided case management for clients in community of 125 homes
- Designed and implemented programs benefiting the community including youth and seniors to enhance their self-esteem and well being
- Set and establish performance goals and deadlines for companies with BT plans and visions
- Supervised volunteers and employees working through BT to establish outside partnerships
- Processed and monitored company reports for Board of Directors, CEO, and Company Vice President
- Greeted and hosted facility tours for potential sponsors and donors
Owner
JL Medical Staffing / JL Home Health Care
Philadelphia, PA
01.2021 - 12.2021
- Recruited qualified Healthcare candidates using Indeed, CareerBuilder, CareerLink, and PA unemployment agency
- Managed and recruited over 50 persons for agency
- Coordinate and schedule appointments for seniors and medical personal
- Planned, monitored, and appraised employee work results and training managers to coach and discipline employees
- Managed a total of 2 clients which offered employment opportunities for home health and cna professionals
- Implemented processes and procedures for new hires
- Completed training for CareerLink to establish potential job opportunities for employees
- Coordinated with Pennsylvania Department of Education to facilitate CNA training
- Interviewed potential clients and staff to match for partnerships
- Interviewed potential employees for a more detailed screening process
- Met with software companies to establish new company computer systems
- Managed potential outcomes for company
- Analyzed data to monitor compliance concerns
- Coordinated with other Homecare agencies to cross over employees for upcoming positions
- Held 3 job fairs to offer employment opportunities to potential employees
Covid-19 Vaccination Scheduler
Solix / Tidal
Orlando, FL
01.2021 - 12.2021
- Covid-19 Vaccination Coordinator for Orlando Florida Residents
- Answer incoming and dial outgoing calls to Florida resident to schedule Covid19 vaccinations
- Coordinate and schedule appointments for seniors and medical personal
- Follow up phone calls with Florida residents regarding first and second dose of vaccination
Social Services- Social Worker
Better Tomorrows
Pottsgrove, PA
06.2018 - 07.2019
- Assess community needs and identify resources available for residents
- Created, managed, and distributed client reports to management for review
- Searched, and created future grant opportunities for the community
- Coordinated events for which included health and wellness education to promote physical and mental health, financial literacy to promote sustainability, aging and adult education for seniors, youth development, job readiness to promote economic stability
- Set and establish performance goals and deadlines for companies with BT plans and visions
- Supervised volunteers and employees working through BT to establish outside partnerships
- Processed and monitored company reports for Board of Directors, CEO, and Company Vice President
- Greeted and hosted facility tours for potential sponsors and donors
Administrator-Operations
Reeds Refuge
Wilmington, DE
07.2017 - 06.2018
- Developed programming for a total of 80 children who attended Reeds Refuge Center
- Created and connected with Washington, DC youth Justice Council to facilitate youth programming and events on topics such as justice reform for teens
- Facilitated workshops for expungement for youth and families
- Served as a community liaison representing RRC
- Fostered partnerships between community leaders and politicians
- Coordinated community events for RRC
- Secured, obtained, and managed grant of $140K, and budget for the Department of Justice
- Set and established performance goals for youth and employees of RRC
- Supervised six employees and organized workflow of each ensuring that employees understood their duties and delegated tasks
- Processed and monitored reports for Board of Directors, CEO, and RRC Owners
- Greeted and hosted facility tours for potential sponsors and donors
Payroll/Account Executive
Careers USA
Newark, DE
10.2016 - 02.2017
- Identified potential employees through email, job boards and events
- Scheduled appointments for Sales Director to meet with prospective clients
- Pre-employment testing and screenings for candidates
- Including urine testing
- Utilized the Hire-rite system for I 9 verifications
- Performed background screenings for applicants
- Maintained email to search for resumes and contact potential employees for hiring/ screenings
- Reference and background checks on employees daily
- Called employees back regarding potential employment opportunities
- Scheduled employees with potential employers for interview purposes
Patient Account Representative
United Medical
Bear, DE
10.2015 - 07.2016
- Reconciled account balances against EOB's
- Monitored and assigned CPT codes to ensure patient treatment of accuracy and insurance requirements
- Performed vital management task including record keeping
- Worked with government payers, commercial payers
- Answered patient phone calls regarding their current bills and account questions
Payroll Specialist
Genesis Healthcare
Kennett Square, PA
02.2015 - 05.2015
- Processed biweekly payroll processing processed & approved payroll hours for employee payroll for over 6800 employees daily
- Resolved time-card issues, entered employee production into Kronos Workforce
- Approved address changes, processed garnishment wages, multi-state tax updates, approved and updated city and state tax requirements
- Answered employee phone calls and resolved any payroll issues
Patient Account Specialist
HBCS
New Castle, DE
03.2013 - 10.2013
- Work directly with Medicare and Medicare intermediaries
- Follow up on outstanding Medicare claims and resubmit documents to assure that correct payments are received and that all adjustments are posted
- Assure all adjustments are posted correctly
- Display knowledge of CMS/Medicare regulations
- Process claims and payments while following all procedures
- Identify and report trends, issues, and areas of financial opportunity
- Mailed outpatient bills and updated patient account information
Medicare Billing Specialist /Customer Service Rep
Catholic Health Initiatives
11.2010 - 07.2012
- Analyzing and resolving escalated issues passed on from team members
- Monitoring daily reports
- Delegating projects and duties to team members to ensure reduction in outstanding AR
- Contacting clients to obtain billing information to assist in appeals process
- Positively providing excellent customer service by showing empathy and concern for patient care
- Creating invoices and revised invoices and sending invoices to clients
- Create a excellent level of first level appeals service & processes for the entire department
- Worked on various miscellaneous projects as needed
Medicare Customer Service Representative
Maximus Federal Services
King of Prussia, PA
02.2010 - 11.2010
- Received incoming calls from doctors and beneficiaries applying for Medicare Part D
- Resolve incoming and outgoing misdirected persons to appropriate areas
- Processed Appeals and Denials of either drug card Part D or subsidy
- Monitored documents used and appropriate evidence-based criteria and scientific literature by doctors
- Started case files for Appeals Medicare beneficiaries who meet criteria to become enrollees
- Work on various projects
Sales Support
Globus Medical
Audubon, PA
06.2006 - 02.2008
- Created and maintained customer accounts via phone support, data order of all phone, fax, and email orders
- Worked with field sales to obtain and verify delivered orders
- Serviced as primary contact for field sales, distributors, and hospitals with accuracy and satisfaction in a timely manner
- Coordinated movement of inventory in the field when requested and approved
- Initiated RMA's and product complaints
Patient Account Representative
Quest Diagnostics
Audubon, PA
06.2002 - 04.2005
- Call confirmation to ensure carriers have received submitted claims
- Use access queries and other sources to perform necessary analysis to identify transmission and carrier issues
- Follow up on findings to ensure that all issues are resolved in a timely manner
- Key insurance denials and bill type transfers
- Work on various projects
Education
BA - Government Policy & Admin/ Criminal Justice
University of Delaware
11.2024
Diploma -
Pottstown Senior High School
Theology Degree - Associates
Lancaster Bible College
Certificates - Ethics and Family Health
Delaware Human Service
Skills
- Public Relations & Community
- Partnerships
- Management level reporting
- Relationship building
- Program Management
- Contract development and management
- Community outreach specialist
- ADP
- Insurance billing
- Payroll policies and procedures
- Administrative and caseload management
- Youth Criminal Justice
- Programming
- Team building and leadership
- Crisis intervention
- Youth outreach
Communitywork
- Boys & Girls Club, Advisory Board Member, 2011, 2012
- YWCA Delaware, Board Member, 2014, 2016
- New Castle County, Board Member, 2014, 2016
- Phila City Democratic Executive, Elected Official, 2022, 2023
- Phila Commission of Human Relations, Board Member, 2024
Timeline
Caregiver
Open Hearts Home Care
09.2024 - Current
Social Services
Better Tomorrows
03.2022 - 08.2022
Owner
JL Medical Staffing / JL Home Health Care
01.2021 - 12.2021
Covid-19 Vaccination Scheduler
Solix / Tidal
01.2021 - 12.2021
Sales Associate-Cosmetics
Macys Department Store
10.2020 - Current
Social Services- Social Worker
Better Tomorrows
06.2018 - 07.2019
Administrator-Operations
Reeds Refuge
07.2017 - 06.2018
Payroll/Account Executive
Careers USA
10.2016 - 02.2017
Patient Account Representative
United Medical
10.2015 - 07.2016
Payroll Specialist
Genesis Healthcare
02.2015 - 05.2015
Patient Account Specialist
HBCS
03.2013 - 10.2013
Medicare Billing Specialist /Customer Service Rep
Catholic Health Initiatives
11.2010 - 07.2012
Medicare Customer Service Representative
Maximus Federal Services
02.2010 - 11.2010
Sales Support
Globus Medical
06.2006 - 02.2008
Patient Account Representative
Quest Diagnostics
06.2002 - 04.2005
BA - Government Policy & Admin/ Criminal Justice
University of Delaware
Diploma -
Pottstown Senior High School
Theology Degree - Associates
Lancaster Bible College
Certificates - Ethics and Family Health
Delaware Human Service