Summary
Overview
Work History
Education
Skills
Timeline
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Cetara Moss

Arlington,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude with minimal to no supervision.


Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Business Process Analyst

Stewart Title
05.2020 - Current
  • Created online learning courses and training material for new hire training classes as well as trained new hires in person.
  • Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.
  • Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies, and boosting productivity.
  • Provided ongoing support to team members during transition periods following process updates, minimizing disruption, and maintaining productivity levels.
  • Served as a subject matter expert on business process analysis methodologies within the organization, mentoring junior team members as needed.
  • Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
  • Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Reviewed difficult credit reports or tradeline questions with junior team members.

Credit Specialist

Dialog Direct
11.2013 - 12.2019
  • Investigated and evaluated customers' credit reports for creditworthiness and potential risk factors.
  • Assisted with the launch of the 24-hour identity theft monitoring project
  • Reviewed and explained credit score increases/decrease reasons
  • I also worked as a debt recovery specialist, contacting consumers to settle outstanding debts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Applied Science - Criminal Justice

Kaplan College
Arlington, TX

Skills

  • Knowledgeable in Microsoft Visio
  • Documentation
  • Process Development
  • Procedure Development
  • Effective Communication
  • Data Entry

Timeline

Business Process Analyst

Stewart Title
05.2020 - Current

Credit Specialist

Dialog Direct
11.2013 - 12.2019

Associate of Applied Science - Criminal Justice

Kaplan College

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Cetara Moss