Dawn Regalia
West Allis,WI
Summary
Accomplished business consultant with years experience overseeing operations, projects, software administration, and business services. Strong leader capable improving processes, increasing productivity, and rapidly resolving critical business problems through attention to detail and accuracy. Exceptional analytical, problem solving, consultation, and communication skills. Demonstrated ability to establish rapport at all levels of the organization. Collaborative leader with motivational style that propels performance and sustains accelerated growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Infotree via Rockwell
01.2022 - Current
- Processing approvals for plant/part changes for the various areas of the organization
- Working in a process that utilizes excel.
Dashboard Program Analyst/Business Analyst
AXELONSERV-123 via GE Healthcare
05.2021 - 06.2021
- Worked on a project to take data from various reporting systems and add to a Unified Dashboard for upper management to be able to review all the reports in one system
- Analyzed the data to figure out which data should be extracted, using excel and doing formulas to add to the Unified Dashboard.
Traditional Business Analyst
Excelion Partners via BMO
03.2020 - 04.2020
- Worked on a second phase of an in house Independent Control Testing System
- Project entailed further automations and testing populations
- Also provide enhancements and create extra reports for the tool
- Traditional Business Analyst duties including requirements gathering.
SharePoint Disposition Analyst
Teksystems via SCJ
04.2019 - 11.2019
- Work within a global company to identify the needs of the 2010 and older SharePoint site users to see if the site will still be needed or migrate to the new SharePoint Online
- Review and analyze sites
- Schedule meetings to discuss
- Identify roles within the sites and determine new roles to be added to new site
- Migrate data from site to site, add new users, owners etc
- Used Azure Dev Ops to create new permissions for new groups added to the new sites.
Business Analyst
FIS via Genesis 10
11.2018 - 04.2019
- Worked within global group to identify and create new screens for a new tax system for external customers
- Discussed requirements with the teams within to identify what the requirements are for this new tax system
- Developed and maintained solid relationships with product and business owners to develop requirements specifications for department projects
- Collaborated with cross-functional teams to deliver advice, recommendations, and solutions to software product defects, limitations, unanticipated behavior, and enhancement requests
- Worked in an Agile environment using JIRA
- Contributed to stand up meetings, Sprint planning and review meetings, and user story refinement meetings
- Held meetings with the stakeholders and SMEs to obtain the project plan and requirements.
Business Consultant/Analyst
Northwestern Mutual
06.2011 - 04.2017
- Worked within a highly matrix group to boost internal and external customer satisfaction through process improvement and waste reduction in project and departmental work
- Discussed requirements
- Developed and executed training programs for internal departments covering topics including new software/hardware business processes
- Worked in an Agile environment using Team Foundation Server 2015
- Contributed to stand up meetings, Sprint planning and review meetings, and user story refinement meetings
- Developed product knowledge of various insurance and financial products including annuities and disability
- Reviewed and adopted internal and external software products and operating systems to create enhancement opportunities and develop deficiency reports related to workflows and company processes, complete online surveys, and generate free form feedback
- Wrote test scripts to utilize for testing
- Managed a Service Center queue, wrote Knowledge Management articles, submitted Change Management requests.
Business Consultant
03.2008 - 06.2011
- Delivered software and hardware implementation and development support for internal and external departmental customers
- Developed requirements specifications for operating system changes and internal software products
- Implemented system upgrades for various departments and conducted supplemental training to highlight the major changes
- Minimized downtime and user adoption by leading VMWare company adoption and developing best practices and procedures
- Created troubleshooting guide for company operating systems and software products; assisted in train the trainer and knowledge sharing
- Provided orientation training for new users, requested internal systems access to setup new users with proper privileges, and trained new members on work processes and best practices procedures
- Participated on multiple projects providing end user input and maximizing workflow adherence
- Ran SQL reports as needed
- Manipulated data to run different types of reports
- Ran other reports as needed.
Education
Bachelor's - Business Management
Cardinal Stritch University
Milwaukee, WI05.2010
Skills
- MICROSOFT POWERPOINT
- VISIO
- MICROSOFT SHAREPOINT
- AGILE CERTIFIED
- PROCESS IMPROVEMENT
- BUSINESS REQUIREMENTS
- STRATEGIC PLANNING
- INCIDENT MANAGEMENT- KNOWLEDGE MANAGEMENT HPSM-SERVICE NOW
- SHAREPOINT
- BUSINESS ANALYSIS
- TRAINING PROGRAMS
- BUSINESS CONSULTANT
- PROBLEM RESOLUTION
- MICROSOFT OFFICE
- CUSTOMER RELATIONSHIP MANAGEMENT
- SIX-SIGMA LEAN
- JIRA
- SCRUM MASTER CERTIFIED-861938
- MICROSOFT TEAM FOUNDATION SERVER
- VMWARE
- EXCEL
- SQL
- SAP Analyst
Additional Information
Previous experience in working in the Investment Product Services department servicing Annuities, Pensions, IRAs, etc.
Certification
Scrum Master Certification
Timeline
Business Process Analyst
Infotree via Rockwell
01.2022 - Current
Dashboard Program Analyst/Business Analyst
AXELONSERV-123 via GE Healthcare
05.2021 - 06.2021
Traditional Business Analyst
Excelion Partners via BMO
03.2020 - 04.2020
SharePoint Disposition Analyst
Teksystems via SCJ
04.2019 - 11.2019
Business Analyst
FIS via Genesis 10
11.2018 - 04.2019
Business Consultant/Analyst
Northwestern Mutual
06.2011 - 04.2017
Business Consultant
03.2008 - 06.2011
Bachelor's - Business Management
Cardinal Stritch University