Summary
Overview
Work History
Education
Skills
Timeline
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Ceyerra Smith

Chicago

Summary

Retail professional with over 5 years of experience excelling in customer service and problem-solving within dynamic retail environments. Demonstrates strong teamwork and organizational skills, effectively enhancing customer satisfaction and loyalty.

Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.

Overview

6
6
years of professional experience

Work History

Data Analyst

Old Navy
03.2025 - 07.2025
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Utilized data visualization tools to effectively communicate business insights.

SALES ASSOCIATE

Bath & Body Works
02.2022 - 03.2025
  • Demonstrate deep knowledge of Bath & Body Works products, including ingredients, benefits, and usage instructions, to provide expert recommendations to customers.
  • Building and maintaining relationships with customers to drive repeat sales and customer loyalty.
  • Create and maintain engaging displays to showcase Bath & Body Works products, attracting customers and driving sales.

SALES ASSOCIATE

Macy's
11.2021 - 01.2022
  • Conducting product demonstrations to showcase the features and benefits of the products to customers, leading to increased sales and customer satisfaction.
  • Develop and maintain a strong knowledge of all products and services offered by Macy's to provide accurate information to customers and assist them in making purchasing decisions.
  • Providing personalized shopping experience to customers by understanding their preferences and recommending products that meet their needs and style.
  • Assisting in inventory management by monitoring stock levels, identifying low inventory items, and coordinating with the management team to restock products in a timely manner.

WAREHOUSE ASSOCIATE

Amazon Fulfillment Center
06.2021 - 08.2021
  • Manage inventory and ensure accurate stock levels.
  • Implement and adhere to all safety protocols and procedures to ensure a safe working environment for all employees.
  • Effectively utilize warehouse management systems to track and locate inventory items, optimizing storage space and minimizing retrieval time.
  • Coordinate with transportation providers to ensure timely delivery of goods.
  • Maintain a clean and organized work area to promote a safe and efficient warehouse environment.

SALES ASSOCIATE

Bloomingdales
09.2019 - 04.2020
  • Maintain a positive and friendly attitude towards customers to enhance their dining experience and encourage repeat business.
  • Excelled in retail sales at Bloomingdales, delivering exceptional customer experiences and consistently meeting sales targets through personalized service.
  • Drove sales growth by implementing effective merchandising strategies and leveraging product knowledge to maximize customer satisfaction and loyalty.
  • Fostered a team-oriented environment, collaborating with colleagues to ensure smooth operations and enhance overall store performance.

Education

HIGH SCHOOL DIPLOMA - undefined

Hirsch Metropolitan High School
Chicago, IL
06.2020

Skills

  • Cashiering
  • Stocking
  • Customer Service
  • Product Knowledge
  • Problem-solving
  • Organizational Skills
  • Data visualization and presentations
  • Excel functions
  • Statistical analysis

Timeline

Data Analyst

Old Navy
03.2025 - 07.2025

SALES ASSOCIATE

Bath & Body Works
02.2022 - 03.2025

SALES ASSOCIATE

Macy's
11.2021 - 01.2022

WAREHOUSE ASSOCIATE

Amazon Fulfillment Center
06.2021 - 08.2021

SALES ASSOCIATE

Bloomingdales
09.2019 - 04.2020

HIGH SCHOOL DIPLOMA - undefined

Hirsch Metropolitan High School

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