CF CRYSTAL LEE FUENTES
Bronx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
School Lunch Helper
Department Of Education
The Bronx, NY
04.2022 - Current
- Help cook pan and prep foods
- Take temperature's of food
- Take temperature's of fridges and freezers
- Serve students breakfast and lunch
- Wash dishes, clean tables, clean milk chest, salad bar
- Receive deliveries of fresh, frozen, dry and paper goods
Supervisor
Fairway Market
New York, NY
01.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Manager
At&t
Tarrytown, NY
12.2012 - 04.2013
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Applied customer feedback to develop process improvements and support long-term business needs
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted with merchandising and product launches to helping to meet and exceed sales objectives
Cashier/ Sales Associate
Macy's
New York, NY
10.2011 - 10.2012
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Supported efficient and timely replenishment of sales floor merchandise
- Issued receipts and processed refunds, credits, or exchanges
Cashier/ Sales Associate
Sephora
New York, NY
11.2010 - 02.2011
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
Education
Associate of Applied Science - Arts
Bronx Community College Of The City University Of New York
01.2017
High School Diploma -
University Heights High School
01.2009
Skills
- Conflict Resolution
- Staff Management
- Processes and Procedures
- Relationship Building
- Interpersonal communication
- Creative problem solving
- Motivated Team Player
- Bilingual in English and Spanish
Timeline
School Lunch Helper
Department Of Education
04.2022 - Current
Supervisor
Fairway Market
01.2015 - Current
Manager
At&t
12.2012 - 04.2013
Cashier/ Sales Associate
Macy's
10.2011 - 10.2012
Cashier/ Sales Associate
Sephora
11.2010 - 02.2011
High School Diploma -
University Heights High School
Associate of Applied Science - Arts
Bronx Community College Of The City University Of New York