C.F. Mays
Milwaukee,WI
Summary
Motivated,strong critical thinking and problem-solving abilities. Dedicated to offering solutions to eliminate issues. Hardworking and strong ability to organize. I'm proactive and punctual with team oriented skill sets.
Overview
15
15
years of professional experience
Work History
School Engineer
Milwaukee Public Schools, MPS
Milwaukee
01.2020 - 04.2024
- Monitored boiler operations and parameters such as water levels, steam pressure, fuel consumption, and draft readings to ensure safe operation
- Conducted routine inspections of boilers and associated equipment to identify potential maintenance issues
- Sweep, mop, and buff floors in all areas of the building
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors
- Provided general administrative support including answering phones, typing letters, reports and memos
- Prepared agendas and took meeting minutes as requested by the manager.
Diners Club Agent
BMO Harris Bank
10.2013 - 03.2016
- Provided customer service to clients through phone and email communication
- Developed customer relationships and ensured satisfaction with services
- Responded promptly to customer inquiries and complaints in a professional manner.
Personal Banker
BMO Harris Bank
01.2013 - 12.2013
- Conducted account openings and closings for clients
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions
- Researched customer inquiries and reported findings in a timely manner
- Cross-sold banking products such as credit cards, loans and investments.
Collections Specialist
BMO Harris Bank
07.2009 - 12.2012
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
Education
Biblical Studies And Science -
Midwest Bible College
South Milwaukee, WI05.2016
High School Diploma -
Rufus King High School
Milwaukee, WI06.2000
Skills
- System Design
- Process Development
- Technical Reporting
- Product Development
- Quality Assurance Controls
- Quality Control
- CDL Commercial Learner Permit
Timeline
School Engineer
Milwaukee Public Schools, MPS
01.2020 - 04.2024
Diners Club Agent
BMO Harris Bank
10.2013 - 03.2016
Personal Banker
BMO Harris Bank
01.2013 - 12.2013
Collections Specialist
BMO Harris Bank
07.2009 - 12.2012
Biblical Studies And Science -
Midwest Bible College
High School Diploma -
Rufus King High School
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