Courtney Mays
Milwaukee,WI
Summary
Motivated Engineer recognized for strong critical thinking and problem-solving abilities coupled with successful 3-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Hardworking and strong ability to organize, I'm proactive and punctual with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
School Engineer
Milwaukee Public Schools, MPS
Milwaukee , WI
01.2020 - Current
- Monitored boiler operations and parameters such as water levels, steam pressure, fuel consumption, and draft readings to ensure safe operation.
- Conducted routine inspections of boilers and associated equipment to identify potential maintenance issues.
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Prepared agendas and took meeting minutes as requested by the manager.
Diners Club Agent
BMO Harris Bank
Brookfield, WI
10.2013 - 03.2016
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
Personal Banker
BMO Harris Bank
Brookfield, WI
01.2013 - 12.2013
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Cross-sold banking products such as credit cards, loans and investments.
Collections Specialist
BMO Harris Bank
Brookfield, WI
07.2009 - 12.2012
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
Education
Biblical Studies And Science -
Midwest Bible College
South Milwaukee, WI05.2016
High School Diploma -
Rufus King High School
Milwaukee, WI06.2000
Skills
- System Design
- Process Development
- Technical Reporting
- Product Development
- Quality Assurance Controls
- Quality Control
Timeline
School Engineer
Milwaukee Public Schools, MPS
01.2020 - Current
Diners Club Agent
BMO Harris Bank
10.2013 - 03.2016
Personal Banker
BMO Harris Bank
01.2013 - 12.2013
Collections Specialist
BMO Harris Bank
07.2009 - 12.2012
Biblical Studies And Science -
Midwest Bible College
High School Diploma -
Rufus King High School
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