Wendy Quinones
Hemet
Summary
Highly motivated individual with a strong focus on guest relations and a proven track record in upselling products and services. Skilled in engaging customers and effectively articulating menu choices to enhance their dining experience. Seeking a similar position where expertise in issue resolution can be utilized to its fullest potential.
Overview
13
13
years of professional experience
Work History
Self employment
Spotless LLC
03.2023 - 12.2023
- Cleaning service detailed Cleaning for Air BnB houses
Server/ Bartender
Silent Valley Club
04.2022 - 01.2023
- Chuckwagon Restaurant & Watering Hole Lounge
- Leaving because moved to Yucca Valley
Bartender/Server
Desert Hot Springs Spa Hotel
07.2019 - 04.2022
-
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Laws Restaurant
09.2017 - 07.2018
- At Laws Restaurant I was a sever at breakfast some shifts, then dinner till dinner closed
- Also I would be a bartender when needed to break other bartenders
- At night after dinner laws would change to a night club dancing floor
- I would cocktail drinks and appetizers with my own cash bank or run credit card tabs
Sever/ Banquets
Mission Lakes Country Club
05.2016 - 05.2017
- Determined customer needs through careful and active listening skills and identified appropriate products solutions within anticipated price range
Sever
Ritz Carlton
06.2014 - 05.2016
- Joined the Lounge team at Ritz Carlton.
- Provided cocktails, appetizers and a variety of wines and champagnes.
- Managed and served a comprehensive four-course meal in the lounge section.
- Regularly assisted in multiple culinary sections at the Ritz.
- The restaurant, room service, Banquets, and the pool area including my Lounge area
- Executed order placements, bill management, and complimentary item processing using POS system.
- Handled customer concerns professionally, achieving swift resolutions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The River Resort and Spa
04.2011 - 05.2014
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Served alcoholic beverages to patrons during high-volume shifts
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Maintained accurate cash handling practices while serving customers in an efficient manner
Education
GED -
Inland Empire Job Corps
San Bernardino, CA1995
Skills
- Computer proficient
- Employee Training
- Excellent communication
- Adaptive learning
- Mathematics instruction
Contact
Hemet, California 92544
Timeline
Self employment
Spotless LLC
03.2023 - 12.2023
Server/ Bartender
Silent Valley Club
04.2022 - 01.2023
Bartender/Server
Desert Hot Springs Spa Hotel
07.2019 - 04.2022
Server
Laws Restaurant
09.2017 - 07.2018
Sever/ Banquets
Mission Lakes Country Club
05.2016 - 05.2017
Sever
Ritz Carlton
06.2014 - 05.2016
Server
The River Resort and Spa
04.2011 - 05.2014
GED -
Inland Empire Job Corps
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